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New chats

New Chats is a section that receives all initial dialogues with clients, as well as new messages from clients whose inquires have been moved to archived status. In addition to the dialogues in the «New Chats» there are «Filters» , «Search», «Bulk Actions» and the «Reach-out-first».

Dialog interface

Dialog interface

All conversations with customers are displayed as a table with the columns «Customer», «Funnel status», «Response time», «Price», «Tasks», «Responsible», «Tags» and «Source».

Description of columns:

Description of columns

Client — includes displaying the client’s avatar, nickname/login/full name/serial number of the client in the messenger/social network/widget, the icon of the social network/messenger that the dialog was received from, the last message in the dialog, the number of unread messages.

Client column

Status — the current status of the dialog funnel, which can be changed both from the dialog and from the general list of dialogs.

Status column

Response time — the time that has elapsed from the moment a client message was received to a response to it.

Response time column

Price — the amount specified in the additional fields of the dialog.

Price column

Tasks — a visual display of the task and the time until which it must be completed.

Tasks column

Employee — the user responsible for the conversation.

Employee column

Tags — the specified tags are put in additional fields of the dialog.

Tags column

Source — the name of the communication channel through which the dialog was received.

Source column

Dialog window

Let's go inside the dialog box

Message Entry Window

Message Entry Window

Dialog sidebar

Dialog sidebar

Should you still have any issues, feel free to visit the «Help — Chat with the operator» section. We will be glad to assist.

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