New Chats is a section that receives all initial dialogues with clients, as well as new messages from clients whose inquires have been moved to archived status. In addition to the dialogues in the «New Chats» there are «Filters» , «Search», «Bulk Actions» and the «Reach-out-first».
All conversations with customers are displayed as a table with the columns «Customer», «Funnel status», «Response time», «Price», «Tasks», «Responsible», «Tags» and «Source».
Description of columns:
Client — includes displaying the client’s avatar, nickname/login/full name/serial number of the client in the messenger/social network/widget, the icon of the social network/messenger that the dialog was received from, the last message in the dialog, the number of unread messages.
Status — the current status of the dialog funnel, which can be changed both from the dialog and from the general list of dialogs.
Response time — the time that has elapsed from the moment a client message was received to a response to it.
Price — the amount specified in the additional fields of the dialog.
Tasks — a visual display of the task and the time until which it must be completed.
Employee — the user responsible for the conversation.
Tags — the specified tags are put in additional fields of the dialog.
Source — the name of the communication channel through which the dialog was received.
Should you still have any issues, feel free to visit the «Help — Chat with the operator» section. We will be glad to assist.