My chats

The section where messages go after they have been accepted in the “New Chats” section. In addition to the dialogues in “My chats” there are “Filters” , “Search”, “Bulk actions” and “Reach-out-first” function.

Dialog interface

All conversations with customers are displayed as a table with the columns “Customer”, “Funnel status”, “Response time”, “Price”, “Tasks”, “Responsible”, “Tags” and “Source”.

Description of columns:

Client — includes displaying the client’s avatar, nickname/login/full name/serial number of the client in the messenger/social network/widget, the icon of the social network/messenger that the dialog was received from, the last message in the dialog, and the number of unread messages.

Status — the current status of the dialog funnel, which can be changed both from the dialog and from the general list of dialogs.

Response time — the time that has elapsed from the moment a client message was received to a response to it.

Price — the amount specified in the additional fields of the dialog.

Tasks — a visual display of the task and the time until which it must be completed.

Employee — the user responsible for the conversation.

Tags — the specified tags are put in additional fields of the dialog.

Source — the name of the communication channel through which the dialogue was received.

Dialog window

Message Entry Window

Dialog sidebar

Should you still have any questions, please visit the “Help — Chat with the operator” section. We will be glad to assist.