The section where messages go after they have been accepted in the «New Chats» section. In addition to the dialogues in «My chats» there are «Filters» , «Search», «Bulk actions» and «Reach-out-first» function.
All conversations with customers are displayed as a table with the columns «Customer», «Funnel status», «Response time», «Price», «Tasks», «Responsible», «Tags» and «Source».
Description of columns:
Client — includes displaying the client’s avatar, nickname/login/full name/serial number of the client in the messenger/social network/widget, the icon of the social network/messenger that the dialog was received from, the last message in the dialog, and the number of unread messages.
Status — the current status of the dialog funnel, which can be changed both from the dialog and from the general list of dialogs.
Response time — the time that has elapsed from the moment a client message was received to a response to it.
Price — the amount specified in the additional fields of the dialog.
Tasks — a visual display of the task and the time until which it must be completed.
Employee — the user responsible for the conversation.
Tags — the specified tags are put in additional fields of the dialog.
Source — the name of the communication channel through which the dialogue was received.
Should you still have any questions, please visit the «Help — Chat with the operator» section. We will be glad to assist.