There are 7 types of filters in the communication platform.
Different tabs of Umnico Inbox contain different filters that can be used together and separately. Let’s review all the filters.
1. Filter by channels
Selecting by connected integrations, without choosing a specific one. For example, if you have 5 VKontakte and 5 Telegram groups, by selecting VKontakte, you can see all VKontakte dialogs from all groups.
2. Filter by status
Funnel status is a selection of pre-configured and affixed in the dialog funnel statuses.
3. Filter by sources
This selection allows you to display calls from a specific source. For example, dialogs from one specific group, a specific number or account.
4. Filter by owner
This selection allows you to display calls where the selected operator is indicated as responsible for the dialogue.
5. Filter by tags
This selection works by the tags specified in the dialog.
6. Filter by date
Special selection for the specified period of time.
7. Filter by type of request
This selection allows you to display dialogs by their status: Unread/Read/Unanswered/Replied.
Should you still have any questions, please «Help — Chat with the operator» section. We will be glad to help.