How to connect Discord to Umnico
Discord is a social media platform that is especially popular among gamers and students. It has also become a relatively new but widely recognized channel for customer communication and support.
By integrating Discord with Umnico, you can effectively track and manage all customer interactions with the connected Discord page.
Umnico employs an official and reliable integration to aggregate messages from Discord, which means you can exchange text messages and share files with your customers without any delays.
Connecting Discord to Umnico
To set up Discord integration with Umnico, follow these steps:
1. In Umnico, navigate to “Settings — Integrations — Discord.”
2. In a pop-up window, under the “Connection” tab, click on the “Developer Portal” link.
3. Create a new application by clicking the “New Application” button.
4. Provide a name for your application, and then click the “Create” button.
5. After creating the application, locate the Public Key (Access Key), copy it, and return to Umnico. Paste the key into the first field.
6. In the Discord portal, navigate to the “Bot” section and click on “Reset Token” to generate a new token.
Copy the token.
7. Paste the token into the second field in Umnico, and then click the “Connect” button.
The integration setup is complete. From now on, all messages sent by users on Discord will be directed to Umnico.
If you encounter any issues while connecting this integration, please reach out to Umnico support via the “Help — Chat with a support” section. We’ll be glad to help.
Also, check our article that uncovers the advantages and disadvantages of chatbots and human customer support .
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