Archive

A section that stores inquiries with archived statuses sent from the «New Chats» and «My Chats» sections. In addition to the dialogs in the «Archive» there are «Filters» , «Search», «Bulk actions» and «Reach-out-first» option.

Dialog interface in the Archive section

All conversations with customers are displayed as a table with the columns «Customer», «Funnel status», «Response time», «Price», «Tasks», «Responsible», «Tags» and «Source».

Description of columns:

Client — includes displaying the client’s avatar, nickname/login/full name/serial number of the client in the messenger/social network/widget, the icon of the social network/messenger that the dialog was received from, the last message in the dialog, the number of unread messages.

Status — the current status of the dialog funnel, can be changed both from the dialog and from the general list of dialogs.

Response time — the time that has elapsed from the moment a client message was received to a response to it.

Price — the amount specified in the additional fields of the dialog.

Tasks — a visual display of the task and the time until which it must be completed.

Employee — the user responsible for the conversation.

Tags — the specified tags are put in additional fields of the dialog.

Source — the name of the communication channel through which the dialog was received.

Dialog window

Message Entry Window

Dialog sidebar

Should you still have any questions, please visit «Help — Chat with the operator» section. We will be glad to assist.