Umnico helps online shops increase sales by allowing receiving and processing of orders via live chat, instant messengers, and social media. Earn more without hiring new staff and increasing ad spending.
Sell everywhere! On your website, Instagram, WhatsApp, VKontakte, and other communication channels through a single interface. Build effective relations with buyers through instant messengers and social media that are convenient for them. A diversity of customer communication options reduces the workload of your contact center and speeds up order processing.
Incoming orders management
Order statuses tracking
Employee quality control
Maximized customer reach
Accept and process customer orders from multiple websites or stores in a single window. Umnico communication platform comes with basic CRM functions appreciated by e-commerce companies, which allow you not to lose a single inquiry from clients and always be aware of the status of each order.
Umnico helps online stores attract new buyers from social media and instant messengers, as well as convert more traffic into sales.
Set up automatic inquiries and order distribution among your sales team from multiple accounts. Add tags or tasks automatically when an order status or an assignee is changed, or a new incoming message from a customer is received. Your staff will never confuse orders again, and you won't need to distribute inquiries manually.
Also, thanks to the automatic message-sending function, you no longer need to inform your customers about their order status change.
A customizable chatbot will help you to answer common customer questions instantly with no sales team involvement, even after business hours.
Allocate orders among employees with the Umnico mobile app and monitor your team performance through a single web service.
Interact with customers from anywhere and anytime. Use pre-built integrations with popular CRMs to process inquiries from 25+ communication channels within a familiar system. In addition, you can send bulk messages across all connected social media and instant messengers.
Take control of your employees' customer communication in instant messengers. With Umnico, you no longer have to share social media passwords with your staff. Employees will be able to communicate with customers without accessing important business resources directly, and you can check the quality of communication by analyzing saved chat records. Your clients' personal data will be stored in Umnico, not on the personal smartphones of your employees, preventing any risks of your customer base ending in the hands of competitors.
Unite and organize customer inquiries from your web stores, all social media, and instant messengers in one application. Your employees will stop wasting time switching between tabs and forgetting about arrangements. Each client record will always be at hand. Furthermore, custom templates will allow you to answer frequently asked questions immediately and process more orders in the same timeframe.
Add Umnico Live Chat for online store to your website and identify active customers in real time. Analyze the audience of your online store by analyzing what pages users are viewing, what sites they came from, as well as their location, browser, operating system, and device. The online chat for online store allows you to reach out to any visitor first, involving them in a conversation and leading to a purchase. Not a single visitor on your website will be left unattended, and traffic to order conversion rate will increase significantly.
