Get more orders from popular car websites. Sell to customers through messengers, not just by phone.
Umnico communication system helps car dealers, car services and auto parts stores improve sales via popular car websites and improve communication with customers
Process incoming inquiries from several accounts on Auto.ru and Avito.ru, receive orders via live chat on your website, and organize communication via Telegram, as well as other instant messengers and social media in a single CRM by Umnico.
The variety of communication channels will reduce the load on a contact center and allow you to process inquiries 3 times faster.
All inquiries and conversations on a single platform
Automation and Digital Pipeline
Monitoring of customer conversations
Smart search across chats
Dedicated solutions for auto business from Umnico allow you to systematize the processing of inquiries from instant messengers, social media, and popular car classifieds in a single window. The platform also automates the distribution and processing of orders within your team. The advanced functionality of the CRM system for car dealers and car workshops helps you to avoid missing inquiries and improve the entire customer communication process.
Umnico platform has been created with consideration to the modern needs of the auto business operating both in the local and international markets. The service aggregates inquiries from popular auto websites and Telegram in a single window, which helps to process all customer requests in a centralized manner, while the CRM functionality and automation simplify and speed up the sales process.
Communicate with customs through multiple channels, including Auto.ru and Avito.ru in a single window. Employees do not have to spend time switching between different sites and apps or searching for the history of previous conversations. Details on interactions with each customer are stored in Umnico and allow a sales rep to sell as quickly as possible, taking into account their preferences.
Each new application from Avito or Auto.ru is accompanied by information from the ad, including the price and photo of the car. It makes it easy to identify what particular car a customer is interested in and avoid confusion.
Take orders and answer customer inquiries 24/7 with auto-replies and a chatbot. Requests received during non-working hours will be processed by the bot, which can answer common questions and collect contact details of potential buyers who will no longer go to competitors due to receiving no answer.
Automatic distribution of inquiries between operators from several accounts of auto websites, social media, and instant messengers, tagging, and task assigning allow you to efficiently process inquiries, spend less time on routine and provide a personalized service to your customers.
Monitor the quality of employees’ interactions with customers through Umnico communication platform for dealerships. With the help of easy-to-use analytics, you can track the activity of employees in real time and understand who, how, and when has communicated with each customer. Metrics, such as speed of response and the quality of work will help to build a transparent system of incentives for the sales team.
The entire history of correspondence is stored in Umnico instead of employees’ personal devices. Hide customer contacts so that employees cannot sell them cars or spare parts bypassing your business or stealing your customer base.
Continue dialogues from auto marketplaces in messengers and social media loved by your audience. With Umnico, you can set up auto-information about the status of an order in Telegram or WhatsApp, giving up expensive SMS.
Communication via messengers allows you to quickly contact customers who do not answer phone calls — the open rate messengers send via these apps is higher than emails. Stop losing costumes who cannot be reached by phone.
You can receive and process inquiries from Auto.ru and Avito in amoCRM or Bitrix24 using Umnico widget. All conversations from multiple accounts, social media, and instant messengers (Telegram, Facebook, Instagram, Viber, and WhatsApp) are united in one window. Thanks to this, it is easier for you to control employees' performance, convert leads and increase your earnings.
