Why do I need Umnico Inbox email integration?

The integration allows not only conducting communication and storing chat history in a reliable social CRM but also distributing client emails among sales or support department employees, tracking the status of deals, as well as controlling the work of operators.

Is it possible to use Umnico for mass mailing?

Umnico allows you to send bulk emails to an email database, but Umnico is not a mail service. Your email service provider is responsible for delivering emails to recipients.

Can emails be chained together?

As part of the new email integration process, you can configure email organization by the sender (customer) or by email subject so that emails appear as threaded messages, making viewing them more convenient.

How many domain names can be connected to Umnico?

There is no limit on the number of email domain names. You can use as many domains and emails as you need. Popular free email services are also supported: Outlook, Gmail, Mail.ru, and Yandex Mail, as well as the two-factor authentication used by them.

What protocols are used to send and receive emails?

Email management system Umnico receives emails from your server using the IMAP (Internet Message Access Protocol) protocol. This is a modern application-level protocol for accessing e-mail, which supports the receipt and management of emails directly on the mail server. SMTP (Simple Mail Transfer Protocol) is used to send emails from a sender's server to a recipient's server.

Shared Mailbox For Your Team to Manage All Emails in One Place

Turn email into instant messenger with CRM functionality: treat emails like chats, organize and manage customer inquiries as easily as instant messages. All correspondence history is securely stored in the system.

Easy-to-use UI for emails and messages

One window with a shared mailbox for all emails and messengers for teamwork and collaboration

Shared mailbox for both emails and instant messages

Support of all email services

Receive and send emails from any services that support IMAP and POP protocols

Email templates and hotkeys

Reduce response time to common inquiries with email templates and customizable quick replies activated by hotkeys

Why do you need shared mailbox and Email integration with CRM?

Free email integration allows you to receive, send, and process emails in a single interface of Umnico omnichannel messaging platform with Email management and CRM functionality. Such an integration is necessary for working with a shared mailbox - an email address used for teamwork with electronic letters.

With email integration, you can connect a shared mailbox and distribute emails among employees, as well as process inquiries from multiple email accounts in a single window. Communication with customers will become faster and easier, no email will be left unattended.

Email Integration and Email CRM by Umnico

Sell and resolve customer issues via email inside CRM

Unified communication platform Umnico helps your business to sell more and provide top-notch support without employing additional resources. Umnico’s easy-to-use shared mailbox and email integration with CRM allows you to process mail in a modern chat format.

Unite email accounts with messengers and social media

Merge emails with messengers and social media

Receive and send emails from multiple accounts, attach documents and multimedia to emails right in the Umnico team mailbox service. Respond to customer requests via instant messengers or social media to increase the speed and quality of communication. All email correspondence history, along with chats in instant messengers and social media, is stored in Umnico’s CRM. No message will ever be lost again, and customer contacts will be automatically saved in Umnico.

Reach out your client first through email with Umnico team mailbox service

Reach out to your client first via email

Contact your client first and send bulk emails from CRM to a client base directly from Umnico. There are no limits on the number of emails and attachments. Take advantage of the traditional way of communication and engaging customers with email marketing.

Processing email as fast as chats with Umnico Inbox

Connect email to Umnico CRM and turn it into a first-response communication channel with clients Try now

Chat with customers via email in a chat format

Process emails faster than others

Merge multiple email accounts and email services in a single window of the Umnico communication platform. There is no need to check different mailboxes, spend time categorizing emails and synchronizing them with email clients.

Templates, hotkeys, as well as faster sending and receiving of emails help you to resolve customer issues and nurture leads better than your competitors.

All email inquiries in one window of Umnico’s shared mailbox and CRM

Focus on your customers, not on email management

Don't miss important emails thanks to notifications, reminders and statuses. Distribute customer requests by choosing a sales rep. responsible for processing particular categories of emails and messages. Several employees will no longer respond to the same email.

Use spam filters to get rid of junk requests and triggers to automatically send messages when the deal status or the task assignee changes.

New email capabilities for customer relations

Digital pipeline

Task calendar

Quick search across email and messages

Convenient messenger interface

All file types support

Audio_file... .mp4 (48.2 Kb)

PriceList.xls (360 Kb)

New_Pack.jpeg (2 MB)

Interview.mp4 (74 MB)

Convenient viewing of email chains

Custom Push notifications

Shared email mailbox in CRM by Umnico

Collect and promptly process customer inquiries via email in the convenient interface of the omnichannel messenger Umnico. All mails will be presented in the form of chats, which will allow you to perceive the essence of requests quickly and respond to it instantly. The functionality of a customized digital pipeline (in the form of a KanBan board) built into Umnico will help you distribute inquiries by status, set tasks, assign responsible agents and automate some business processes. You will be able to cut unnecessary costs on maintaining professional CRM and Help Desk systems.

Turn emails into an effective support and sales channel

	Email without Umnico	Email with Umnico
Convenient chat format	-	+
Shared mailbox for all inquires	-	+
Email automatic distribution across agents	-	+
Response templates and hot keys	-	+
Inquires processing analytics	-	+

In the Settings, go to the ‘Integration’ section and select Email

Input your email account and its service details

All emails now will be gathered in the Umnico shared mailbox, along with messages from instant messengers and social media.

Receive, store and send emails in Umnico for free

Umnico’s shared mailbox for email integration is absolutely free. There are no limits on the number of sent and received emails.

Business messengers and social media support can be added to the system by purchasing a premium subscription.

“Our conversion rates have gone up. The request processing has become more transparent and simple”

Robert Movsesyan, Doors Jaguar

“We've taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It's become clear who exactly answered whom”

Natalia Kartavitskaya, Turmania

“Thanks to Umnico, my business has become more systematized, conversion to sales rate has improved and leads have stopped being lost”

Sergey Alimov, Maneken Brand

Why do I need Umnico Inbox email integration?: The integration allows not only conducting communication and storing chat history in a reliable social CRM but also distributing client emails among sales or support department employees, tracking the status of deals, as well as controlling the work of operators.
Is it possible to use Umnico for mass mailing?: Umnico allows you to send bulk emails to an email database, but Umnico is not a mail service. Your email service provider is responsible for delivering emails to recipients.
Can emails be chained together?: As part of the new email integration process, you can configure email organization by the sender (customer) or by email subject so that emails appear as threaded messages, making viewing them more convenient.
How many domain names can be connected to Umnico?: There is no limit on the number of email domain names. You can use as many domains and emails as you need. Popular free email services are also supported: Outlook, Gmail, Mail.ru, and Yandex Mail, as well as the two-factor authentication used by them.
What protocols are used to send and receive emails?: Email management system Umnico receives emails from your server using the IMAP (Internet Message Access Protocol) protocol. This is a modern application-level protocol for accessing e-mail, which supports the receipt and management of emails directly on the mail server. SMTP (Simple Mail Transfer Protocol) is used to send emails from a sender's server to a recipient's server.

Need advice?

Send an inquiry, and our specialists will contact you as soon as possible to help with any questions regarding email integration and team mailbox service by Umnico.