Communicate with players and clients through multiple Discord accounts in one messenger with no delays or limitations. Process inquiries from Discord users directly in your CRM system or Umnico chat center. You won’t miss a single message any more!
Discord account integration allows users to add the key functionality of instant messaging social platform Discord, which is popular among gamers and students, to a CRM or Umnico omnichannel platform.
With Discord connection, you’ll never miss a message from your client. All chat history is stored within a system, but not only in the messenger app. Every client inquiry can be assigned to a particular sales rep and tracked. Thanks to notifications, not a single inquiry will be left unattended.
Stand closer to the young audience, improve response time, monitor the quality of support, along with inquiries from Discord processing, in the Umnico omnichannel platform.
Receive and send messages from multiple Discord accounts in one window of your CRM or Umnico chat center.
Integration with Discord allows you to distribute inquiries between employees and track the status of each of them.
Handling Discord user requests will become much faster and easier.
The official Discord API integration allows your team to send and receive messages instantly and without traffic restrictions.
Send files via CRM or Umnico chat center. Discord integration supports all types of files, documents, audio, and video.
Message templates, as well as hot keys for inserting them, will help you answer customer questions faster than competitors. Full support of Discord stickers will make communication livelier and full of emotions, so customers will appreciate the quality of your support more.
Set up Discord connection to CRM or Umnico in a couple of minutes and take your customer communication to a new level
Sign up freeUmnico mobile app allows you to message Discord users and share photos and videos anywhere, anytime. The app also allows the distribution of new inquiries among operators, checking deals status, and viewing the history of correspondence. Umnico app is available in multiple languages for iOS and Android platforms.
Manage and store all correspondence with customers in CRM or Umnico omnichannel messaging platform instead of personal smartphones of employees. If your employees quit, they will not take the entire customer base with them. What’s more, you won’t have to share your Discord account password with your staff anymore. New users can be connected or disconnected directly in Umnico.
To connect Discord to Umnico or CRM system, you will need to create a Discord Bot, through which messages are exchanged, in advance.
Then you have to:
Ready! All messages from Discord users are now displayed in Umnico Inbox as chats.
Full support for setting up Discord functionality is included in the subscription price.
