Fast and convenient WhatsApp integration with Bitrix24 CRM.
Chat with your clients directly in Bitrix24 via WhatsApp. A contact card is created automatically for a new inquiry, and the entire communication history is stored in the CRM system, not on smartphones.
The integration of WhatsApp and Bitrix24 CRM enables you to combine the capabilities of the customer relationship management system with the world’s most popular instant messenger. Furthermore, Umnico integration allows connect WhatsApp to Bitrix24 Open Lines. All conversations with customers from the chat app are received in the CRM system and are not stored on employees' devices.
Using the integration, you can optimize the work of sales and support departments, automatically distribute inquiries among them, control employee correspondence, and collect data about each client to increase sales.
Our robust messenger integration enables your employees to text clients directly from Bitrix24, automate work with requests, and have multiple conversations in a single Umnico widget window.
Combine WhatsApp and Bitrix24 with Umnico and reach out to customers first directly from the deal card or widget. You do not need to add the number to your phone contacts list. If your client does not have a WhatsApp account, another popular messenger can be used to reach them.
Use all features of the popular messenger, send messages, files, and mailings without time delays or traffic limitations.
Save sales rep’s time so they can process more inquiries. Set up templates or auto-responses for typical customer questions, as well as notifications during after hours. Set appointment reminders by timer or action. Automatically distribute inquiries among employees according to scenarios and work schedules. Employ chatbots to solve typical tasks and process typical inquiries. Bots will save you and your agents from routine.
Umnico supports all the functionality of Bitrix’s Business Processes and Robots, which allows you to automate most work scenarios.
All WhatsApp messages from customers are sent to a single interface of the multifunctional Umnico widget. Therefore, you no longer need to keep multiple windows opened or use your phone to communicate via WhatsApp. To find the information you need, set up and use filters, search across contacts and messages, attach the necessary files without traffic limits.
Quote buyers' messages to improve the quality of conversions. Send a series of photos in one message. Accompany your messages with audio and video files to make the product presentation stunning.
Turn WhatsApp messenger into a comfortable workspace
Connect WhatsApp to Bitrix24 CRM in just a few minutes and be always in touch with your customers
Reply to messages in the mobile application of the CRM system. All your records will be saved within the system and accessible from your computer.
The application supports all Bitrix24 and WhatsApp functionality, including the features of all connected integrations: Instagram, VK, Facebook, Telegram, and Live Chat.
Connect any number of employees’ dedicated WhatsApp accounts to Umnico and track all correspondence, monitor the quality and speed of responses, and track message delivery status (sent, read).
A manager has access to all conversations and employees know that their work is monitored. All conversations are saved in Bitrix24 CRM, so a former employee will not be able to take away the conversation history with the client.
After integration with Bitrix24, you can create promotional or service mailings via WhatsApp for all transactions in the CRM system. Your communications will be read — WhatsApp messages have a 95% read rate. In addition, WhatsApp won’t let you forget about agreements: you can set up automatic reminders to clients about payments due or scheduled appointments.
Bitrix’s Business Processes and Robots will help you set up automatic sending of notifications to clients who move to another stage of the sales pipeline. You will no longer have to send reminders and notifications manually, furthermore, the delivery status functionality will help you make sure that the message has been read and acknowledged.
Connecting WhatsApp to Bitrix24 provides significant advantages over using the WhatsApp Business app on your phone. WhatsApp integration with Bitrix24 provides convenience, efficiency, control and analytics, which are critical for business. It allows you to centralize communications, automate routine tasks, provide personalized service and make decisions based on data. Using the WhatsApp app on your smartphone is suitable for personal communication, but not for professional work.
| WhatsApp app | WhatsApp in CRM | |
|---|---|---|
| Chat analytics and management | - | + |
| Teamwork via a single account (number) | - | + |
| Chat access management | - | + |
| Customer profile formation | - | + |
| Communication automation and chatbots | - | + |
| Trigger-based message blasting | - | + |
| Distribution of messages by status | - | + |
| Templates and hot keys | - | + |
After setting up the integration, new messages will be received in Open Lines and also displayed in the Umnico chat center, where you can use the familiar messenger interface to chat with your customers.
Sign up with Umnico. It is free!
Connect your WhatsApp account
Install Umnico app for Bitrix24, then link connectors
After setting up the integration, new messages will be received in Open Lines and also displayed in the Umnico chat center, where you can use the familiar messenger interface to chat with your customers.
Should you have any questions, we will gladly assist at every step.
Bitrix24 includes a wide range of tools for organizing work and communication with clients. The Umnico application for the CRM will help you set up integration with many popular instant messengers, allowing your company to communicate with customers through their preferred channels.
