A capable integration of VKontakte social media platform with Bitrix24 CRM system for incremental sales growth and customer loyalty.
Connect the most popular social media in Russia to Bitrix24 in a couple of minutes and collect inquiries from groups in VKontakte directly in your CRM.
VKontakte and Bitrix24 integration allows a company to generate inquiries from several community pages on the social media platform and reply to customer comments within CRM system. All chats and customer data is stored not only in your social media account, but in Bitrix24’s Open Lines, Deals, as well as the Umnico widget. By combining the functionality of VKontakte with CRM, you can automate communication with your group’s visitors, distribute inquiries among employees, suggest relevant services, generate sales reports, and much more.
The extended and certified functionality of VK and CRM integration allows you to use all the benefits of VK business accounts for processing messages and responding to comments from your group’s visitors. You will no longer miss a single inquiry since they are recorded and sent to Bitrix24, and you can communicate with clients directly from the CRM.
Use multiple business accounts and VKontakte groups with Bitrix24. You can reply to messages and comments directly from Open Lines and in the Umnico widget. No message from the client will be lost.
Automatically distribute messages between consultants, assigning responsibility for each client chat. Transfer conversations among your staff, working as a team.
Create template answers to frequently asked questions from VKontakte users. Use hotkeys to quickly reply to messages.
Customizable automatic responses allow you to respond to customer inquiries even outside business hours. And automation of business processes with the help of chatbots makes it possible to process inquiries and answer typical questions even after hours.
Manage all customer conversations from VKontakte in Bitrix24. Employees no longer need to know the password and have access to your company’s VK accounts. All customer details are automatically saved to Deal cards. With delivery status, you can always see whether your message has been delivered and read.
Built-in Bitrix24 analytics helps you track the effectiveness of each employee across all customer communication records.
It takes just a minute to register with Umnico, two minutes to connect to the VKontakte group, and two more minutes to set up Bitrix24 integration. And if you have any questions, we’ll be glad to help at every stage.
