A capable integration of VKontakte social media platform with Bitrix24 CRM system for incremental sales growth and customer loyalty.
Connect the most popular social media in Russia to Bitrix24 in a couple of minutes. When you receive new messages via messenger or comments under your posts, leads are automatically created in the CRM.
VKontakte and Bitrix24 integration allows a company to generate inquiries from several community pages on the social media platform and reply to customer comments within CRM system. All chats and customer data is stored not only in your social media account, but in Bitrix24’s Open Lines, Deals, as well as the chat center Umnico widget. By combining the functionality of VKontakte with CRM, you can automate communication with your group’s visitors, distribute inquiries among employees, analyse customer needs, suggest relevant services, generate reports, and much more.
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The extended and certified functionality of VK and CRM integration allows you to use all the benefits of VK business accounts for processing messages and responding to comments from your group’s followers. You will no longer miss a single inquiry since they are recorded and sent to Bitrix24, and you can communicate with clients directly from the CRM.
Use multiple business accounts and VKontakte groups with Bitrix24. You can reply to messages and comments directly from Open Lines and/or in the Umnico widget. No message from the client will be either lost or left without due attention.
Automatically distribute messages between consultants, assigning responsibility for each client chat. Transfer conversations among your staff, working as a team.
Optimize your relations with VKontakte audience with Umnico
Work as a team, collect, distribute inquiries, and communicate with clients from Bitrix24
Create template answers to frequently asked questions from VKontakte users. Use hotkeys to quickly reply to messages.
Customizable automatic responses allow you to respond to customer inquiries even outside business hours. And automation of business processes with the help of chatbots makes it possible to process inquiries and answer typical questions even after hours.
Manage all customer conversations from VKontakte in Bitrix24. Employees no longer need to know the password and have access to your company’s VK accounts. All customer details are automatically saved to Deal cards. With delivery status, you can always see whether your message has been delivered and read.
Built-in Bitrix24 analytics helps you track the effectiveness of each employee across all customer communication records.
Integrating VK with Bitrix24 lets you handle all customer communications directly within your CRM, saving time and reducing errors. Instead of juggling browser tabs and manual data entry, your team gets a unified workspace inside a familiar system. This approach has helped Umnico users process leads 2-3 times faster while eliminating lost customers from “forgotten” messages.
When working solely within the social network, businesses miss critical insights. Bitrix24 supercharges VK interactions with advanced analytics that allows you track the conversion from first message to sale; segment the audience by engagement level, deal stage, and interaction history; and monitor team performance metrics. By combining VK's reach with Bitrix24's CRM power, companies don't just boost sales — they gain tools to optimize SMM strategy, allocate their budgets effectively, and train agents using real-case scenarios.
| VKontakte app | VKontakte in CRM | |
|---|---|---|
| Secure access to a social media account | - | + |
| Control over all communication on VKontakte | - | + |
| Leads capturing upon inquiry | - | + |
| Dividing access to chat records | - | + |
| Routine processes automation | - | + |
| Chats tagging and distribution by status | - | + |
| Message templates and hotkeys | - | + |
Sign up with Umnico. It’s free and takes several second
Connect your VKontakte page to the service
In Bitrix24 install the Umnico application and link the connectors
It takes just a minute to register with Umnico, two minutes to connect to the VKontakte group, and two more minutes to set up Bitrix24 integration. If you have any questions, we’ll be glad to help at every stage.
Bitrix24 is a multifunctional CRM platform featuring a comprehensive suite of tools for task management, projects, communications, and sales. With the Umnico app, users can consolidate all customer communication channels – including messengers and social media – into a unified chat center and Open Lines. By centralizing all customer conversations in your CRM you can streamline engagement workflows, automate routine messenger operations, enhance service quality, and enable performance analytics for external communications.
Unlock VKontakte's audience potential within Bitrix24.
Sign up with Umnico
