Reliably integrate Telegram Personal and Telegram Bot into Bitrix24 for better customer communication management and conversion boost.
Use the familiar interface of the messenger in the CRM system, collect contact details and keep chat history records in the deal card.
Bitrix24 integration with Telegram is a combination of the popular CRM system with the instant messenger loved by your clients.
When you communicate with a client via Telegram, all dialogs, client data and deals are stored in Bitrix24 Open Lines, deal cards, as well as in a widget. You can automate messaging, generate sales reports, suggest related services, predict next purchases, and much more.
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Telegram Personal and Telegram Bot's official integration mechanism will allow you to use their key features without traffic restrictions or the risks of account suspension
Combine Telegram and Bitrix24 with Umnico service and be the first to start a dialog with customers directly from a deal card or widget. Your client's phone number or username is automatically linked to the deal.
Verify whether personal message has been delivered and read in Umnico widget in Bitrix24 using the “Delivery Status” feature.
Exchange text messages, files of different formats, voice messages and stickers directly in the CRM.
Reply to messages with a citation feature so that the user understands exactly what question they are getting an answer to.
Utilize templates for quick answers to frequently asked questions. Save employees’ time by automating routine tasks.
Connect to group chat discussions directly from Bitrix24. You won't miss a single message from your customers for sure. Group chats features are available as part of the Telegram Personal integration and require no additional configuration.
Reach out to any member of a group chat directly, acquiring a new lead for sales or opening a ticket for your support team.
Never leave a single message unattended
Manage chats with clients and exchange files via Telegram inside Bitrix24
Connect several operators to Umnico so that they can process more messages at the same time. Such will increase the processing speed and enhance customer loyalty.
All messages that employees send to clients from their personal accounts will be stored in Umnico widget in Bitrix24. The manager can easily track the quality of a dialogue and sales of each user. Messages sent by a client from the Telegram app are also displayed in the Open Lines or deal cards.
Bitrix24 integration gives you the ability to send information and service messages in bulk via Telegram to a specific segment of the audience using CRM system triggers.
In addition, you will be able to use the full functionality of Business Processes and Robots to automate your customer communication.
Telegram, when integrated with Bitrix24, supports newsletter blasting about the company, marketing and technical mailings. For example, you can notify a customer about events, sales, and order status.
With Umnico you can connect multiple personal Telegram accounts to Bitrix 24 at once.
Utilize Telegram Bots to automate communication with users. Bots will be able to answer questions without employees’ involvement. Telegram Bot integration with your CRM system will expand your automation capabilities.
Bitrix24 stores all customer data, their orders, and communication history. Integrating Telegram allows you to communicate with customers without leaving the CRM system, keeping all the necessary information at your fingertips. You won’t need to waste time switching between apps or risk forgetting or losing important details.
The Telegram integration with Bitrix24 by Umnico is designed not only for convenience but also to enhance the efficiency of your entire team. When you communicate with a customer via Telegram in Bitrix24, the entire interaction history is automatically recorded in the customer’s profile. You can easily review past chats, add comments for colleagues, and track task completion. Additionally, you can automate many processes within the messenger, such as sending notifications or order status updates. As a result, you have a more organized workflow, while saving time and resources.
| Telegram app | Telegram in CRM | |
|---|---|---|
| Chatting analysis and control | - | + |
| Team access to the messenger with action logs | - | + |
| Chat access management for employees | - | + |
| Client profile autogeneration | - | + |
| Chat automation and chatbots | - | + |
| Bulk messaging across the customer list | - | + |
| Tagging and distributing chats by status | - | + |
| Message templates and hotkeys | - | + |
Once you set up the integration, all new messages from Telegram are received directly to Open Lines. They will also be available in the Umnico chat center, where you can chat with customers through a familiar messenger interface.
Sign up with Umnico. It's free!
Connect Telegram in the settings section
In Bitrix24, install the Umnico app and update the connectors
Once you set up the integration, all new messages from Telegram are received directly to Open Lines. They will also be available in the Umnico chat center, where you can chat with customers through a familiar messenger interface.
Should you have any questions, we'll help on every step.
Bitrix24 offers a comprehensive solution for business management and customer communication. Connect Umnico to set up integration with popular messengers and chat with clients in omnichannel mode, wherever it is convenient for them.
Connect Telegram to Bitrix24 in minutes. Sign up with Umnico
