- Are there any delays when sending a message from Bitrix24?
- The delay in sending messages is 1-3 seconds, i.e., no more than for all messenger users. Sending instant responses allows a brand to stay in touch with clients and keep their attention.
- How secure is Bitrix24 + Instagram integration provided by Umnico?
- Connecting an Instagram account is completely safe — Umnico is an official partner of Facebook. Unlike unofficial integration solutions, the official Instagram API is provided by the social network itself, which guarantees its security and stability.
- Can I connect multiple Instagram accounts to Bitrix24?
- Yes, Umnico customers can connect any number of Instagram accounts to Bitrix24. Different employees can be granted access to specific accounts to work only with certain client requests.
- Can I send bulk messages through Instagram?
- Bitrix24 enables you to do bulk messaging on active deals on Instagram. However, we advise you to send no more than 100 messages per day to minimize the risk of blocking your account.
- Is there a free integration of Instagram and Bitrix24?
- Bitrix24 has a free boxed integration with Instagram. However, its functionality is limited and doesn’t provide some of the users with the instruments necessary for their tasks. To achieve the most productive and reliable communication with subscribers, our clients use Umnico widget. Such integration is not free, but compared to the cost of attracting customers, the amount is small.
- Can I connect an Instagram account with two-factor authentication enabled?
- Two-factor authentication does not affect the connection of Instagram to Umnico and its use in Bitrix24. Account connecting is still performed once.
- Is there a blacklist of posts?
- Umnico provides ‘spam’ or blacklist functionality, which allows you to configure the system so that comments from specific posts are not sent to CRM.
- How long will it take to connect Instagram and Bitrix24?
- Setting up Bitrix24 and Instagram integration does not require any special skills and takes only a few minutes. You will find detailed step-by-step instructions for connecting Instagram to Bitrix24 via Umnico on the integration page and in our Knowledge Base.
- What is the purpose of the Umnico chat center widget for Bitrix24?
- In Bitrix24, with the help of the Umnico omnichannel chat center, interacting with customers through Instagram( and other messengers) becomes even more convenient. The familiar interface of messengers makes chat-format communication comfortable, which helps build strong relationships with every customer. The built-in quick search allows agents to find the necessary information in seconds, saving time and increasing work productivity.
- Can employee access to chats be restricted?
- Absolutely. Advanced dialogue access settings allow you to configure permissions so that each employee can see and chat in Bitrix24 only in those chats and deal cards for which they are assigned. Furthermore, with Umnico, you no longer need to provide agents with direct access to corporate Instagram accounts, which increases security and improves control over communications.