5,000+ companies have already improved their business performance with Umnico

The Problem

The clinic network uses multiple channels to communicate with clients: website, WhatsApp, email, and social media. Previously, support staff responded to patients in each messenger separately. Operators found it inconvenient to constantly switch between dozens of tabs and control each application, as they could not always respond quickly.

Social media requests were handled by the marketing department. They also did not always manage to respond promptly to the request and did not have enough information to answer all the client’s questions. All this greatly increased the response time to incoming messages, and sometimes the response could come after a day. The clinic management decided to fix the situation and began looking for a service that would help streamline communication with clients.

The Solution

After setting up Umnico, the response time has reduced significantly. The efficiency of work has increased and the service has improved, since all requests are now processed by a call center that has all the latest information. Now everyone is happy: customer support, the marketing department, and customers.

It is also very convenient to monitor the response speed of call center operators in Umnico. It allows managers to track who is late with the answer, and who is doing well.

The Problem

Operational feedback plays an important role in the company’s work. During workshops and conferences, the company regularly faces a large number of customer requests on Telegram. Initially, all agents worked from personal accounts and phones, which did not allow tracking analytics and led to poor support quality.

When searching for a service to organize centralized communication, Salon Marketing tried several options. Most of them did not work out because they had low-quality analytics, no statuses, tags, sales funnel customization, or trigger communication, and Telegram integration was unstable. Since it was critically important for the team to organize an effective support and feedback system, they spent a lot of time searching for a service that would combine all the necessary functionality.

The Solution

By choosing Umnico, the team was able to analyze support performance metrics in detail: the number of requests and the speed of agents’ response to incoming messages. The Telegram messenger integration case demonstrated how effective interaction with clients has become through this channel. In addition to Telegram integration, Salon Marketing connected a free online chat widget on the website so that users could get answers to their questions even faster.

Now all requests and operators’ work are under control. The team constantly monitors all metrics and improves support quality, and customers notice positive changes.

The Problem

Previously, the Cosmico customer support department managed customer interactions through Instagram mobile app and Facebook Manager. Employees did not use templates, reminders. and statuses. The work was inconvenient and difficult. The main issue was the growing number of inquiries; it required the constant switching between accounts, since one manager runs several branches of the business; without tagging and searching by keywords, finding messages in conversations was also difficult.

The Solution

After trying several different services, the Cosmico team settled on Umnico. Using the platform for customer support has brought tangible results. The project to implement a new customer support platform has yielded tangible results. The conversion rate has increased from 10% to 20-25% and continues to grow. The average check has increased by 15%–30% for different categories of products and customers. It has become more convenient for the manager to control employees, monitor conversations with clients and suggest correct answers. The employee’s efficiency has increased by 30%. It is easy to assign chats to managers, even across different social media accounts and several shifts. The number of lost and unanswered inquiries has decreased.

The Problem

PrintOn is a popular local company and receives about 30 orders per day. Most often, clients write to them on WhatsApp. Previously, the team had to process requests on personal numbers, so it was difficult to collect all the information in a single view or distribute orders among employees if someone went on vacation. All requests were distributed chaotically.

Another problem was that company employees had to manually transfer requests from WhatsApp to CRM, which took a lot of time. Plus, manual input sometimes led to inaccurate data in the client’s card.

The Solution

When PrintOn’s team realized the importance of structured work and automating the synchronization of incoming requests with CRM, they began looking for a solution and considered several platforms. Umnico turned out to be the best option for us due to its wide functionality and price/quality ratio. The success of the integration was obvious: at first, the company set up a trial period, tested the platform’s functionality, and then purchased a subscription to work with WhatsApp through Umnico.

Umnico’s experts helped PrintOn to quickly set up WhatsApp integration with RB-CRM. Now all managers work in a single Umnico interface, all requests are structured, and information about clients and all correspondence is automatically added to CRM. All this significantly simplified the operational processes, freed the employees from routine tasks of filling out cards in CRM, and allowed them to devote more time to working with clients.

The Problem

Agents responsible for customer communication messaged customers in messengers and social media apps from their personal devices. Each new employee had to be given the password to business accounts, and the correspondence was scattered, making it impossible to track the quality of communication.

The company's management faced the challenge of streamlining customer communication and finding a convenient service for processing inquiries, 50 to 500 per day. According to the marketing director, Umnico was a real lifesaver for the company — the functionality of other services did not meet the online store’s requirements.

The Solution

Umnico helped the company combine all customer communication channels in a single interface: VKontakte, Instagram, WhatsApp, and Telegram. Fish Rules also added Umnico’s free live chat widget to the website.

As a result, the efficiency of the management team has increased by at least twice, as all inquiries can now be viewed in one window and it takes much less time to process them.

The result also affected the work of the SMM specialist, as they now focus on creating content instead of tracking and processing requests on social networks. This has helped to improve the quality of content and make each specialist responsible for more platforms.

This case demonstrates how the implementation of Umnico has also had a positive impact on customer retention, as repeat purchases have increased by 5–6% thanks to regular communication and personalized special offers.

The Problem

The implementation of new partner communication channels based on WhatsApp and Telegram messengers for consulting and help desk purposes. The existing customer support system was too slow to handle urgent issues and did not take into account modern business realities.

The Solution

The main support service communication system has been moved to Umnico Inbox. This web application allows to carry out and manage chats through a single interface with a digital pipeline and triggers. The new service made it possible to systematize and automate the partner help desk's performance in messengers, minimizing the effort to process inquiries by phone.

The Melon Fashion Group team has noted the convenience of using Umnico. The process of setting up the service by aligning it with needs of the business and adapting the staff took a relatively short time. Positive results from the implementation were evident after a few months.

The Problem

The development and diversification of Uzum's business led to a significant increase in customer inquiries via messengers, highlighting the need for a more efficient communication management system. The initial software solution lacked the speed and stability required for processing inquiries, which negatively impacted the customer experience.

Uzum needed a solution that would not only enhance message delivery but also optimize agent workflows through automatic conversation routing and the automation of repetitive tasks.

The Solution

Uzum’s team chose Umnico as their customer support platform for messenger communication due to its stable and well-designed Telegram integration with Bitrix24. The platform enabled seamless connectivity between the popular messenger and their CRM, allowing agents to manage customer conversations directly within their business system. Additionally, the service helped Uzum automate the initial handling of inquiries and implement auto-grouping of incoming support tickets.

The implementation of Umnico led to significant operational improvements. Notably, 90% of initial customer inquiries were handled by chatbots without the need for human intervention. Messages were delivered reliably and with no delays — an essential factor for maintaining high service quality and increasing customer loyalty rate.

The Problem

Solmar doubles down on Instagram and Facebook as key sales drivers. Customers actively engage through DMs, post comments, and click on ads—many even submit orders directly via Facebook Lead Ads. Yet at peak times, like sales drops and new collection launches, up to 27% of inquiries went unanswered.

The brand needed a centralized system to streamline customer communication — eliminating lost leads, speeding up response times, and finally tracking which channels delivered real results.

The Solution

The intentet shop chose Umnico to power messenger-based sales. With seamless Instagram and Facebook integration, Umnico gives Solmar's team full access to Messenger, Comments, and Lead Ads — all in one unified workspace. The built-in CRM automatically tracks customer purchase history, preferences, and requests, while real-time analytics (funnel performance, LTV, team workload, and channel ROI) turn conversations into actionable insights.

As a result, a 6-minute average response time and zero lead leakage. But the real game-changers: a 94% boost in first-time purchase conversions and a 127% jump in customer LTV — all while reducing churn to a record-low 16%.

The Problem

Bianca Nera drives its collections through Instagram and Facebook — using stories, posts, and influencer collaborations to spark engagement. Customers respond by flooding DMs, leaving comments, and submitting Lead Ads forms. But without a centralized sales system, inquiries slipped through the cracks. Managers struggled with disjointed workflows, no unified customer view, and a leaky sales funnel — hurting conversions and frustrating potential buyers.

The brand needed a modern solution that could seamlessly integrate Instagram Direct, Facebook Messenger, and Lead Ads into a single platform — with automation and segmentation to turn chaos into clarity.

The Solution

In fashion, speed and personalization make all the difference. To streamline messenger-based sales, the company adopted Umnico’s omnichannel platform—transforming Instagram and Facebook from chaotic inboxes into a structured, measurable sales channel with full transparency. Umnico automatically assigns customers to dedicated agents while logging every interaction in a unified deal card.

With Umnico Bianca Nera boosted net profit without increasing marketing or operational budgets. The team now tracks which ads drive high-converting clients, how many sales stem from each lead form or story, and where to reallocate budgets for maximum impact — with LTV and retention finally measurable. Average response time dropped to 5-7 minutes, while first-purchase conversion rates jumped by 102%.

The Problem

C'SANTOS handles jewelry inquiries, gift requests, and custom orders through Instagram Direct and WhatsApp Business — but without a centralized system, consultants were stuck manually processing leads. Missed opportunities, duplicate responses, and no single view of the customer. Nearly 31% of inquiries never converted — either because replies fell through the cracks or clients grew tired of waiting and took their business elsewhere.

The brand urgently needed an omnichannel solution with built-in CRM capabilities — one that could automate messenger conversations while bringing structure to lead management.

The Solution

Umnico transformed incoming inquiries into a streamlined sales pipeline where every minute and every customer is tracked with data-driven precision. By unifying all customer interactions in a single CRM – complete with deal tracking, consultant performance analytics, and lead source attribution – the brand boosted inquiry-to-sale conversion by 83.33% and doubled customer lifetime value (LTV).

Most impressively, this profit growth came without expanding headcount or increasing support costs – proving that smarter processes, not bigger budgets, drive real results.

The Problem

Octane Luxury Car Rental handles most customer inquiries through WhatsApp Business and Telegram – where clients request specific models, ask about deposits, and manage rental extensions. Yet without a unified system, messages slipped through cracks, agents duplicated responses, and customer status remained unclear. Delays, errors, and lost deals piled up – unacceptable in a premium segment where clients pay $1000+ per rental and expect white-glove service.

The customer support team needed an integrated solution – one that would merge WhatsApp and Telegram into a single dashboard while automatically assigning inquiries to agents and maintaining complete conversation histories.

The Solution

After evaluating several omnichannel communication platforms, Octane identified multiple solutions capable of organizing messenger correspondence. Through rigorous testing, Umnico emerged as the clear winner – offering the optimal combination of functionality and user-friendly design.

Umnico delivered exactly what Octane needed: one agent, one unified interface, one streamlined workflow. The results spoke for themselves – after full implementation, average support response times dropped to just 7 minutes while client attrition plummeted by 63%.

The Problem

Giant Ibis passengers send hundreds of messages daily with questions: how to buy a ticket, how to change the departure time, where the stop is. Customers wrote to different messengers, and the team manually switched between chatting applications. Support tickets were often lost, responses were duplicated, and decisions were delayed - as a result, sales were disrupted, and negative ratings accumulated in Google Reviews.

It became critical for the company to put order in the support department's communication in messengers for customer support.

The Solution

Giant Ibis began looking for a system that would integrate WhatsApp, Telegram, and Facebook Messenger into a single system to record all requests and track their status. The choice fell on Umnico, since the service not only allowed to combine all communications under one platform, but also provided important analytics on chats across support agents and channels.

Umnico gave Giant Ibis a reliable operating model for serving tourists even during peak season.Increased conversion, reduced churn, and an increase in the number of repeat trips directly increased revenue per client. Thus, due to the increase in satisfaction (CSAT / NPS) to 9.1 / 10, client LTV increased by 83%.

The Problem

BeBest School clients actively use WhatsApp, Telegram and Facebook Messenger to sign up for trial lessons, clarify the schedule and make a payment. Unfortunately, support specialists lost up to 28% of inquiries, responded late or duplicated each other. The level of service suffered, leads did not reach the payment stage, and marketing tactics worked blindly.

BeBest School needed to implement a unified message processing system and integrate all messengers into one app with analytics.

The Solution

In online education, decisions happen fast — and so do drop-offs if the experience is poor. When leads get lost and support is slow, the result is direct revenue loss and a hit to brand reputation. Understanding this, the language school began searching for a customr communications management software.

Umnico turned out to be the best option in terms of price / functionality. The service contributed to a reduction in churn, an increase in LTV and an increase in conversion from first contact to purchase by 79%, which increased gross revenue. Thanks to Umnico analytics, marketing now sees which channel brings in paying students, which funnels are falling off, and which courses lead to a return.