What’s New In Umnico?

Friends, we are all experiencing a very difficult situation around Instagram and Facebook right now.

There are a great number of companies interested in VKontakte, Telegram personal/bot, and Odnoklassniki integrations and our service support all official variations of these integrations.

Connect the necessary integrations now.

Answers to frequently asked questions: 

1. Will the integration with Instagram work?
In our service, the integration with Instagram will work as usual without any glitches or VPNs. You can reply to Direct posts, comments, and Stories in the Umnico interface without restrictions.

2. How do I integrate Instagram?
The integration is done the same way as before, but now you need to use a VPN service to connect. A VPN is only required to connect, you don't need a VPN to continue to work.

3. How can I pay for Umnico with cards of non-Russian banks?
To pay for the service using cards of non-Russian banks, please contact technical support to issue a payment link.

4. Can I test the integrations for free before buying?
Yes, we can provide any integration for testing completely free of charge; get details via chat.

Please call us or write to our live chat if you have any questions or need to test the integrations. We will gladly help you.

Umnico can once again accept payments from all cards without any restrictions. At the moment, the payment is possible only via a link. Please contact technical support or the sales department for an invoice link.

We also added a new payment method - PayPal invoice. For invoice preparation and sending, please contact the technical support or sales department.

Due to restrictions, users can no longer pay for Umnico with Visa, Mastercard, and JCB cards from foreign banks.

At the moment, only MIR, Qiwi Wallet, and UMoney cards are available for payment on a preset invoice. For invoicing, you should contact technical support or the sales department.

In the coming days, Umnico will implement payment by all cards, and we will inform you about any possible future changes.

In case of any questions about payment, please contact technical support.

New functionality added and bugs fixed

📍 WhatsApp Number Checker when using WhatsApp Business API integration
Now WABA users can also find out whether a given number is associated with WhatsApp or not. The working principle is exactly the same:
— Enter the phone number;
—Click on the check button.
The system will show whether the number is associated with a WhatsApp account.

📍 We’ve added a full selection in the external Umnico widget. Now you can highlight and copy any information without restriction.

📍 Fixed a bug with a jumping date in dialogs; if there is more than one on the page. Now the dates are always displayed correctly.

📍 Fixed a bug with highlighting message text in dialogs. Now, when you double click, a word is highlighted, and when you click again, the whole message is highlighted.

Umnico has some important new updates

📍 Improved security
Our team always pays special attention to system and data security. With the new update, the authorization algorithms of accounts have become much more complex. The overall security has improved many times over.

📍 Changes to the blocking conditions of the Umnico external widget
If you forget to pay the rate, your access to the service will be blocked, but we've added the ability to write to support, request an invoice, or clarify any issues.

📍 System notifications in the Umnico external widget
Notifications from Umnico can now be seen, not only in the service itself but also in external widgets that are installed in CRM systems. In the upper left corner, there is a bell that will be lit up in red for 24 hours from the moment when the last notification was received.

We updated the drafts.

We've incorporated a new functionality: now, everything you wrote in your dialogs but didn't send will be saved in a draft, which you can send later. How it works:
— An unsent message in a dialog saves to draft,
— Next to the dialog where there is "Draft", click on the icon of a pencil and the message will appear.

You can evaluate the new feature right now!

We continue to incorporate new features to make your communication with customers even more effective.

Latest updates:

📍 The ability to start conversations in the WhatsApp Business API using templates
The long-awaited feature is finally available. WhatsApp Business API users can now be the first to start a conversation using service templates.

📍 Message delivery status in Facebook Messenger
Message status is now available in Facebook integration as well. Everything works in the same way as in the Instagram and WhatsApp integrations. The new conversations will display two blue check marks next to messages if the message is read. No checkmarks? That means the user hasn't read it yet.

📍 WhatsApp Checker now available in Bitrix24
The new feature we talked about last week is now available in Bitrix24. How it works:
— Enter a phone number in the transaction;
— Bring up the Umnico app;
— Click on the verification button.
The system will show whether the number is associated with a WhatsApp account.

You can evaluate the new functionality right now!

Monday is the day of great news!

Umnico now has avatars and user response logs. So it's now possible to find out which user has sent a message to a customer. This feature is very helpful if several users have access to the same integration.

But that's not all! We've added a new feature - WhatsApp Checker.

You can now know if a phone number is associated to WhatsApp before you send a message first. How it works:
— Enter your phone number;
— Click the check button.
The system will show whether the number is associated to a WhatsApp account.

You can evaluate the new functionality right now!

Let's start the last month of winter with some updates. Here's what we've been working on lately:

📍 Task Access.
Users can now see all dialogs and tasks. You can configure this option under Settings - Operators. 🙌 We do not plan to stop here and are actively working on the development of profile settings.

📍 Displaying dialog availability time
We added a countdown timer to the dialog that shows how much time a user has left before the dialog closes. The update is relevant for integrations of: Instagram, Facebook, and WhatsApp Business API.

📍 Channel selector to write first in amoCRM
Now you can select which channel the message will go to if you write to the customer first. Channels to choose from: Telegram/WhatsApp.

📍 New WhatsApp Business API page with template purchase*
On the updated page, you can see the number of sessions purchased and also purchase additional sessions.

* The WhatsApp Business API tab is only available to those who have purchased the WhatsApp Business API integration.

You can connect the new features in your account now!

It's been a while since we told you about the updates. However, we have a lot of them piled up!

📍 Free email integration
You probably already know about it, but in case you haven't connected it yet. Here's a reminder

📍 Employee mapping in amoCRM
Employees can now see only the required channels in the amoCRM widget. We know you've been waiting for this!

📍 CRM systems widget updated, now available:

• Ability to sync dialog;
• Ability to select a language;
• Ability to enable/disable audible message notifications;
• Display of tariff expiration date;
• Display of incoming phone number or login in the widget table.

📍 Multicurrency support in your account

📍 New audible notification for reminders about tasks

📍 Ability to turn on/off audible notifications for messages and tasks in your account

📍 Select WABA templates in the interface

📍 Certificate replacement on nginx (solves the problem with old OS without updates)

Connect the new features in your account now!

Subscribe to our Telegram Channel to stay abreast of all Umnico updates and access a list of earlier changes to the communications platform and omnichannel service.

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