What’s New In Umnico?

In recent months, we've been focused on enhancing amoCRM's integration with Umnico to make customer communication more flexible and convenient for the CRM users. We're excited to introduce a brand-new app that simplifies customer communication and helps convert more leads into deals. Besides its high reliability, the new integration mechanism for social media and instant messengers with amoCRM stands out for the following features:

📍 One-click chat from a Deal card

We've streamlined the process of creating new chats. Now, you can send the first message to a customer directly from the deal card. Simply click on the icon of the desired messenger, located just below the customer's phone numbers, and then select the required account (if you have multiple connected).

📍 Automated Messaging with Salesbot

Configure automated message sending via Salesbot based on triggers across all major customer communication channels, including WhatsApp Business API. The new "Message to the last chat" option allows you to create a universal scenario for all connected channels. Umnico will automatically determine the last active communication channel with the customer and send the message through it.

📍 Automatic Deal Tagging

Now, when creating a deal in amoCRM, it is automatically assigned a tag according to the rules configured in Umnico. This automated tagging will help you effectively filter deals in funnels and analytics, making working with CRM much more convenient.

📍 Digital Pipeline Support

You can now automate message sending using the Umnico trigger in Digital Pipeline. Set up message sending at the desired stage of the digital pipeline, and notifications will be automatically sent to customers via messengers according to the conditions you set.

📍 Quick Transition to Chats from Deals

Previously, finding the right chat required additional actions. Now you can communicate with a customer in any of 3 ways:

1. directly from the deal using amoCRM's built-in functions;
2. from the Umnico widget in the deal, opening a chat with the contact directly in the deal card;
3. through the global Umnico chat, which displays all channels and chats connected to the CRM.

📍 Duplicate Deal Control

We've paid special attention to ensuring that each message is linked to the right amoCRM deal. The built-in duplicate control mechanism will keep your deals in order without any extra effort on your part.

The new version of the Umnico app for integrating messengers and social media with amoCRM is already available in amoMarket. Apply the new functionality in your daily work with leads and experience a new level of convenience with Umnico starting today!

Our team is constantly working to improve Umnico's capabilities, making your customer communication even more convenient. We're excited to introduce updates that simplify messaging within Bitrix24 and enhance communication through Telegram and VKontakte.

📍 Deal creation in Bitrix24 for channels not connected to Open Lines

In previous versions, deals in Bitrix24 were only created for messages from channels connected to Open Lines, leading to inconvenience and lost leads when not all lead generators were connected to the CRM. With the new update, deals are now automatically created after receiving a message from any communication channel, even those not connected to Open Lines.

To make this feature active, simply go to the Umnico app in the Bitrix24 panel, open the "Settings" tab, and enable the option "Create deals for channels, which are not connected to Open Lines". Start processing incoming leads faster and easier without the need for complex reconfiguration.

📍 Loading messages into the Deal timeline

Previously, messages from channels not connected to Open Lines were not displayed in the Bitrix24 deal records (timeline). Now, all messages from such channels are automatically loaded into the deal records. This innovation allows you to see all customer chat records, even when the messengers are not connected to Open Lines.

📍 Loading messages sent from messenger apps

Messages sent via the messenger app on a phone were not loaded into the Bitrix24 Open Line, leading to the loss of important information. Now, such messages are synchronized with the Bitrix24 open line. Thanks to this update, you will no longer lose important correspondence data, even when an employee responds to a customer directly through the messenger app.

📍 Simplified process of Bitrix24 to Umnico connection

Previously, connecting and configuring the integration of Umnico with Bitrix24 required switching between the Bitrix24 and Umnico websites, which was time-consuming. Now, the initial settings, including registration in Umnico, can be performed directly from Bitrix24. This significantly accelerates the process of connecting messengers to Bitrix24, meaning you can spend more time working with customers.

📍 Loading recent dialogs when connecting Telegram and VKontakte

Earlier, not all users could immediately see correspondence with customers after connecting a new Telegram or VKontakte account. Now, the last three chats are automatically loaded after adding a channel. This allows you to start communicating with customers instantly, without waiting for incoming messages from them.

All the aforementioned updates are now available in your Umnico account. Evaluate our new functionality right now and enjoy working with customers with greater comfort!

Our team continues to enhance the functionality and capabilities of the omnichannel messaging platform Umnico to make your customer communications even more convenient and efficient. In this set of updates, we’re focused on supporting native video formats in Telegram bots, synchronizing service data with CRM, and improving the UI of our chat center.

📍 Video Messages (round videos) in Telegram Bots

Previously, received video messages from Telegram bots, also known as round videos, were displayed as empty messages in Umnico Inbox. Now round video messages are played directly in the chat. You can now accept and process not only text, but also video requests from customers, which means you can close more deals than your competitors.

📍 User Synchronization in Bitrix24

We have added automatic user synchronization between Bitrix24 and Umnico. Previously, additional CRM users had to be added manually, which was time consuming. With the new update, when adding or removing employees (users) in Bitrix24, their list is automatically synchronized with Umnico. This innovation will significantly speed up and simplify the process of managing teamwork.

📍 Customization of the Top Menu in Chats

At the request of our clients, a new panel is available in the Umnico chat that displays the contact's name, channel, and allows you to leave any comments. You can now enable or disable this panel at your discretion in your account settings. The Umnico interface can be customized to suit your preferences.

The full set of new updates is already available in your Umnico account and does not require any additional settings.

Over the past few months, we’ve been hard at work enhancing Umnico to provide our users with even more efficient ways to manage customer communications. We are thrilled to introduce a new set of updates that impact text-based communication through Facebook Messenger, Odnoklassniki, and WhatsApp Business API.

📍 Message Quoting in Facebook Messenger

Previously, when communicating with customers via Facebook Messenger, quoted messages were not displayed. This lack of functionality caused inconveniences for agents and hindered effective communication management. With the new update, Umnico Inbox users can now view quoted messages sent through Facebook Messenger, allowing for more organized and comfortable interactions with customers.

📍 Watching and Sending Video Files in Odnoklassniki Chats

Previously, to view video files sent through the Odnoklassniki channel, users had to download them, which caused delays in their workflow. With the new update, videos can be viewed directly within the Umnico Inbox chat without the need for downloading. This makes your workflow on Odnoklassniki simpler and faster.

📍 Sending Templates with Images via WhatsApp Business API

Previously, users were unable to send templates with images through WhatsApp Business, limiting communication options with customers. Now, Umnico allows you to send templates with images via WhatsApp Business API. This enables you to create more visually appealing and informative messages.

All of these updates are now available in your Umnico account and do not require any additional setup. Enjoy these new features and improvements!

Our team is constantly working on improving Umnico's functionality to help you interact with your customers more effectively. Today, we are excited to announce a new set of updates that have affected integrations with Bitrix24 CRM, Avito, Telegram, and Facebook Messenger.

📍 "Send to the last chat" feature for Bitrix24

Previously, when setting up business processes and robots in Bitrix24, there was no option to send a message to the last active chat with a customer, which complicated the communication automation. Now this problem is solved. With our new feature, you can easily send a message to the last open chat directly through robots or business processes in Bitrix24, regardless of which connector is specified in the settings of robots or business processes. This will simplify the automation process and save you time when working with customers.

📍 History of outgoing messages in Bitrix24

Many CRM users complained about the inability to see messages sent from Umnico to Bitrix24 Open Lines. Thanks to the latest changes, all outgoing messages will be displayed in Bitrix24 Open Lines, allowing you to see the full history of chat with customers and improve communication management.

📍 Video support in Telegram Bot and Telegram Personal

Umnico now has the ability to not only send and receive, but also view videos in chats for Telegram Bot and Telegram Personal channels. Now your customers can send you video files, and you can view them through the built-in chat player and then respond to them in the same format. This improvement increases the convenience of using Telegram and allows you to respond to customer inquiries faster.

📍 Sending files and videos in Facebook Messenger

Previously, some users encountered difficulties when sending videos and files through Umnico when working with Facebook Messenger. Now this problem has been fixed: users can easily send videos, as well as documents in DOC, PDF, and other attachments. Now you can share important information and materials with Facebook users without issues.

📍 Voice messages in Avito

Now in Umnico Inbox, you can play voice messages received from customers via Avito. This change simplifies communication with users and makes communication more personal.

All listed updates are already available in your Umnico account. No additional setup is required - all changes have already taken effect.

We worked hard this summer to improve Umnico's functionality, which will allow our users to increase the efficiency of their business communication and convert even more chats into deals. Our team has already completed the QA and is starting to implement new updates gradually. Today, we are pleased to present the first set of improvements for Avito and Telegram Bot integrations.

📍 Message delivery status in Avito and Telegram Bot

Previously, it was impossible to determine whether the message reached the recipient and was read when chatting via Avito or Telegram Bot. With the new and already available Umnico update, everything changes. Thanks to the checkmarks indicator opposite the sent message, you will be able to see whether your message was read by the recipient. Thus, you will no longer have to waste time on those clients who do not read your messages.

Keep in mind that due to limitations in the messenger API, messages are displayed as read-only during online communication, for example, if at the time of sending the message the recipient has a chat open in the application or on the Avito website.

📍 Sticker support in Telegram Bot

Stickers that were previously not displayed in chats of Telegram Bot integration with Umnico Inbox are now available. Thanks to adjustments in the Telegram API, our team has eliminated this shortcoming, and now all users of our service and CRM apps can receive not only regular messages but also stickers. Your communication experience will become more emotional and warm.

📍 Outgoing videos on Instagram and WhatsApp

Some Umnico users have complained about frequent crashes when sending videos via Instagram. We have taken a responsible approach to this issue and made several changes to the social media integration mechanism with Umnico. Now all our users can send video reviews of their products or other clips without problems. A similar improvement has affected sending large video files via WhatsApp.

All the above updates are already available in your Umnico account. There is no need to reconnect or set up anything again.

We continue to develop our communication platform by adding new functionality to make your customer relations even more convenient and efficient. We are glad to present a new set of updates.

📍 New notification widget in your Umnico account

We have modernized the notification widget in Umnico Inbox (the bell icon located in the side left menu). Now, thanks to the new button, you can immediately mark all notifications as read, even if there are a lot of them. The “Show read” switch allows you to simultaneously display read and unread ones. It will now be difficult to get lost in notifications.

📍 Instant integration removal

Previously there was a delay whenever the removal of connected integration took place We have sped up this process, and now communication channels are removed from the system almost instantly. To do this, you need to go to the settings tab, get to the “Integrations” section, and click the “Delete” button.

📍 A new error notification for Avito

For the convenience of Umnico users from Avito, we have added a warning function about errors in video message loading. Now, if the data cannot be loaded, Umnico will display a send error message so that you can make adjustments to the message and re-send. Umnico users will not lose communication with customers and will increase conversion to orders.

📍 Displaying quoted WhatsApp messages and attachments in Bitrix24

We have fixed an issue where quoted messages and attachments sent via WhatsApp were not displayed properly in Bitrix24 Open Lines. Now, everything works fine, and all messages are displayed in the Umnico widget and Open Lines. There is no need to reinstall anything.

You can check the new features and functionality right now in your account.

We are ready to introduce another set of new features and improvements to make your customer communication even more structured and convenient.

📍 Umnico Live Chat plugin is available in the WordPress marketplace

The Umnico plugin for live chat can now be installed directly from WordPress. To do this, you need to find the Umnico Live Chat widget in the WordPress store, install it, and configure the chat for the site to suit the needs of your business. That’s it! Your website audience's new communication channel is ready.

📍 Getting to Bitrix24 deal from the Umnico widget

We have added a new feature to the Umnico widget in Bitrix24 - a “handshake” button in chats that quickly moves you to a deal card. Previously, a user could chat with a client through the Umnico widget, but a related deal card could not be connected to that dialogue so it had to be searched manually. Now, when you click on the “handshake” button, the connected deal card opens in a new browser tab.

📍 New Instagram and Bitrix24 integration mechanism

We have added an Instagram post preview for Bitrix24 open lines so that from now on you always understand what product or service your clients are talking about and what Instagram post brings you new customers. In addition, we have eliminated Instagram deal duplication for open lines in Bitrix24, which could occur when replying to a message through the Umnico widget.

📍 Current status of WhatsApp connection in your Umnico account

Previously, in some cases the WhatsApp integration status could be displayed incorrectly, requiring a page refresh. We have improved the status display algorithm and increased the accuracy of information in your account.

Feel free to explore and review the new Umnico functionality right now in your account or the settings of your WordPress project.

Umnico has another set of updates that can enhance your productivity in the short run.

📍 New look of chat history in Umnico

For the convenience of users, we have added several improvements to the chat history loading process:

• The message loading indicator is visually clear. Now, when you scroll to the top of a chat (to old messages), the chat history download will automatically start and an indicator will be displayed in the center showing the progress of the process.
• Fixed the focus of the message on which the history loading was started. Previously, when loading a story, the focus moved automatically to the beginning of the chat.
• Default chat display adjustment. When switching between chats, the newest message is now always in focus.

📍 Registration country changing for your Umnico account

The ability to change the country of registration of the Umnico account is unlocked. Previously, when starting the trial, the system fixed the default country. Now you can change this information before the first payment of the subscription. We remind you that the choice of country affects the subscription currency: when choosing Russia, payment is made in rubles, when choosing another country, payment is made in US dollars.

📍 Bugfix for chats when removing WhatsApp integration

Some users encountered difficulties in the New Chats section after removing the WhatsApp integration and had to reload the page. Now, everything is fixed, and the section works normally.

You can review the updated version of the omnichannel communication platform right now in your Umnico account.

We continue to improve the functionality of integrating between Bitrix24 and Umnico. Here are some latest updates:

📍 “Reach out first” function improvement in the Umnico widget for Bitrix24

We have improved the “Reach out first” functionality from the Umnico widget. Now, when you use the widget to start a new chat, deals are automatically created in Bitrix24, and outgoing messages are recorded in the Open lines so that you are always in the context of correspondence with your clients.

📍 Duplication of Bitrix24 integration caused by the API token resaving is eliminated

In the previous version of the platform, each time the Umnico API token was saved in the Bitrix24 settings, duplicate integration records were created in the Umnico personal account. We have improved the algorithms for processing integration connection events. The API token is now saved correctly.

📍 The extended error notification when connecting Umnico integration with Bitrix24

A detailed description of the error is added when the API key is entered incorrectly. Previously, users did not understand why the integration was not connecting - the system showed a standard “Connection Error” notification. Now the system displays an accurate description of the error, which will help you fix the settings faster and avoid errors in the future.

You can review the updated version of the omnichannel communication platform right now in your Umnico account.

We continue to work on developing our communication platform to make your customer relations more convenient and efficient. We have a couple of updates.

📍 Instagram post preview in Umnico Inbox

Previously, some groups of users had to use a VPN service to view Instagram post previews in the New Chats, My Chats, and Archive sections. We have improved this functionality so that you are always in the context of your customer communication. Everything is set and running in your account, there is no need to reconnect or reinstall anything.

📍 User removing

In the previous version of our platform, in some cases, it was not possible to delete a user if they were loaded from amoCRM. We have improved the logic of this functionality. Now, the administrator of Umnico Inbox always has the capability to delete an unnecessary user. The update is already available for the Umnico Inbox account administrators and owners.

You can review the updated version of the omnichannel communication platform right now in your Umnico account.

Every day we make our communication platform a little better so that you, our clients, can earn much more. We are eager to release some improvements.

📍 Viber bot and Telegram bot integrations force restarting

Previously, the user did not have the opportunity to “restart” the connection of the Viber bot and Telegram bot integrations without losing the chat and deal records; it was necessary to remove the integrations manually and then connect again. We have a new added functionality that restarts Viber bot and Telegram bot with full historical data preservation. This update is already available for all Inbox users. You can restart your bot-based channels in the Settings - Integrations - Connected Integrations menu, by clicking the “Restart” button next to the active communication channel.

📍 Logic update for the "Response time" field in the New chats/My chats/Archive tabs

In the previous version of the platform, the client response time indicator for chats could be reset when a message was received or sent. We have fixed the logic of that timer. Now in Umnico Inbox, all users in the New Chats, My Chats, and Archive tabs are shown the real time spent responding to a message. The timer resets when a new incoming message is received and stops when an outgoing message is sent. The update is already available for all Umnico Inbox users.

📍 Telegram account ban notification

We have added an error notification if a user account is banned in Telegram. Previously, users did not understand why the message was not sent to Telegram from Umnico - the system showed a standard notification “Message not sent.” Now, it displays an accurate description of the error, which will help you fix it faster and prevent it in the future.

You can review the updated version of the omnichannel communication platform right now in your Umnico account.

We keep improving our platform to make your customer communication more convenient and efficient. A new set of updates is here.

📍 All types of letters now appears in the dialogue history via Email

Some users have encountered difficulty displaying messages sent from some email applications in the Umnico email integration. We have enhanced Email support, and now all email content is available in the chat history in Umnico. There is no need to reconnect or set up the integration again.

📍 Referral accounts authorization update

We have fixed errors that occurred when authorizing users and adding operators in accounts connected via referral links. The update is already available for all new users. If you still have any related difficulties, contact our support, we will be glad to help.

We have also eliminated a number of minor errors, improved the security and performance of the system.

You can review the updated version of the service right now in your Umnico account.

We keep working on improving the functionality of Umnico. Traditionally, we have collected all the latest updates for you.

📍 Interactive buttons in WhatsApp message templates

In the previous version of the WhatsApp Business integration in Umnico, the interactive buttons clicked by the client in response to sent templates were not displayed. To view them, the user had to go to their WhatsApp Business app. We have improved the suitability, and now information about the client’s choice of an interactive button is available for viewing in Umnico transactions. To take advantage of the new functionality, you need to send a WhatsApp message template to chat with a client in Umnico.

📍 No more limits for Telegram Bot chat history

We canceled the existing limit on loading Telegram Bot message history. Now the entire communication history is downloaded for viewing from the moment the Telegram Bot integration was connected to Umnico. The update is already available to all Inbox users, and you don’t need to reconfigure the integration.

📍 Inline pictures in Email

Users were experiencing difficulty displaying inline content in the Email integration when attachments were added to the body of the email without using the built-in mailbox tools. We've made corrections and all content is now available in the message history in Umnico. There is no need to reconnect or reinstall anything.

You can review the updated version of the service right now in your Umnico account.

You asked us — we did it. We are proud to present some important updates for Umnico.

📍 Custom names for connected communication channels

Previously, communication channels could not be personalized with specific names The aforementioned caused difficulties in identification channel identification. The new update helps leverage a plethora of channels in a convenient and personalized way. Now the user has the opportunity to customize the name of connected integrations the way they like. This feature will make it easier to navigate the system and more efficiently manage connected integrations. The update is already available to all Umnico Inbox users in the Settings — Integrations — Connected Integrations menu, just hover the cursor over the name of the communication channel, click on the “Pencil” button, change the name in the dialog box and confirm your actions.

📍 Improved system productivity

We are pleased to inform you that data loading in the user interface has been optimized to improve the performance. We bet you have already noticed the high loading speed of chat history in Inbox. Now, even if you have thousands of chats and hundreds of connected communication channels, data loads almost instantly. Many users have already appreciated this innovation and received an increase in the speed of inquiry processing.

📍 New response timer for WhatsApp Business API

Previously, the response timer for WhatsApp Business API chats in Umnico Inbox displayed the time since the last message from a customer was received. We have revised the logic of the timer to meet the new Meta criteria. Now in Umnico Inbox, all WhatsApp Business API users see the real-time of the active session in their chats. This timer is reset when a different category template is selected, or when a template is sent within an active session started by an incoming message. This is a Meta’s policy requirement for session write-offs.

You can start customizing the names of connected communication channels and review other innovations by logging in to your Umnico account.

We are expanding and improving the functionality of our communication platform so that you can sell more and resolve customer issues with high efficiency. Let’s discover the latest Umnico updates.

📍 Implementation of the Sentry-based bug reporting tool

A new tool has been added to Umnico Inbox that allows you to record videos of user activity without leaving the platform. Additional application installation is not required as well. Sentry records all technical events, hence, you can clearly show our support team where you have a difficulty, and they will be able to resolve your issue in a shorter time. If something doesn’t work out as it should, or there are some errors in the system, use the “Submit bug report” button, which is located in the “Help” section of the main menu inside your account. With that bug report, you can record a step-by-step sequence of your actions and send it to the Umnico support team right away. Such will help us to resolve your issues faster.

The update has already been added, all you have to do is to start recording your actions in case you encounter difficulties working with the platform. However, we hope that this will never occur.

📍 Chat history real-time updating

Previously, to update chat history in Umnico Inbox, users had to refresh the browser page, which caused some difficulties for agents. In particular, it was not always immediately possible to indicate messages that had already been answered and which inquiries required further processing. We have improved the process of updating chat records. Now all users can see the entire history in chats they have access to in real-time, all they need to do is to log into their Umnico accounts.

📍 New algorithm for grouping Email chats by sender

If the “Group emails by sender” option was selected in the Umnico Email integration settings, some emails with the same subject could be combined into one chat, even if they were from different senders. We have fixed this bug, and now all messages will be grouped by sender, even when the messages have the same subject. Everything already works and there is no need to reconfigure the email integration again.

📍 Improved preview of messages from VKontakte

When using VKontakte dialogs in Umnico Inbox, some users were forced to reload the browser page to update information about the last entry in the dialog. You asked us — we solved it: now message previews always display up-to-date information. The update is already available to all Inbox users.

You can check the new bug report functionality and give other updates a try right now in your Umnico account.

This year begins with the following updates to the Umnico platform, which should make your customer communication even more convenient in 2024.

📍 Voice messages on VKontakte

In our previous version, incoming voice messages from VKontakte were not displayed properly in Umnico, and to view them, a user had to log into the original VKontakte account. We have added this feature, so now all incoming VKontakte voice messages are available for listening right from deal cards in Umnico. There is no need to set or reconnect your VKontakte integration; the update is already available to all Umnico users.

📍 Call duration data in the webphone

Previously, webphone users saw the call history but could not find out the call duration without examining the dialog log. We have added the ability to view the duration of calls. Now it is displayed under the phone number in the connection history web-phone. All Umnico Inbox users will be able to determine exactly how long each conversation lasted. The update has already been added, and you just need to start making and receiving calls.

📍 Display of the selected currency sign

The currency sign placed next to the total value of deals for each stage of the funnel was not always displayed correctly in the “Sales pipeline” section. We have taken this into account in the new update. Now, next to the value of a deal, a Umnico Inbox user will see the currency sign selected in the profile settings. To take this update into action simply refresh the page in your browser.

Feel free to give new features a try by logging in to your Umnico account.

We are constantly working to ensure that the Umnico communication platform helps you interact with customers more effectively. Before the upcoming holidays, we’d like to tell you a bit more about the most remarkable recent updates.

📍 Customizable WhatsApp Business API templates in amoCRM Salesbot

Users of WhatsApp Business integration with amoCRM can now add variables to WhatsApp Business API templates to automatically insert values from any field of the CRM system. Previously, there was no personalization of templates — the update allows you to customize templates according to the specifics of your business and operations. The update applies automatically without re-configuring the integration.

📍 Improved Telegram video compatibility for Safari

Previously, if Safari browser users wanted to view video files in Umnico Inbox received through Telegram, they had to download them to watch. Now Mac OS lovers can watch videos directly in the Umnico Inbox in Safari, so they can respond to video messages much faster.

📍 File attachments in Discord

In the previous version of the integration with Discord, images sent from Umnico were not displayed. We fixed this in this update. Now clients of the platform can view the sent images in Discord dialogs and group chats.

📍 Read status for messages in WhatsApp group chats

Previously, Umnico clients did not see marks on the reading of sent messages by all participants of the group chat in WhatsApp. We have improved this functionality, and now messages read by all members of the group are indicated by two checkmarks, as in the usual interface of WhatsApp.

📍 Assigning a deal to admin or account owner

At the request of clients, we have expanded the functionality of deal management for clients — previously, an administrator or account owner could not be appointed responsible for the deals. We have added this feature so that you can manage deals in Umnico Inbox even more efficiently.

📍 Extended error notification when inputting a wrong number in WhatsApp Business API

We’ve added notifications about errors when entering an incorrect number via WhatsApp Business API integration. Previously, users didn’t understand why a message was not sent to a specific number - the system showed a standard notification “Not registered in WhatsApp”. The system now displays an accurate description of the error, which will help you fix it faster.

📍 Copying tags inside deals in Umnico Inbox

Previously, to copy a tag that included a hyperlink, Umnico users had to select the whole text. We’ve improved this and now clicking on a tag copies it entirely to the clipboard, which is especially convenient for long links inserted in tags.

You can already try out all of the new features and updates in your Umnico account.

We are constantly ameliorating and developing our communication platform so that our customers can get the best return on it. A brief overview of the most important recent updates.

📍 amoCRM integration advancement 

Previously, some users experienced problems with the amoCRM integration, such as duplicate deals after receiving an incoming message. We have improved the integration, and now all deals are created correctly based on the incoming messages.

📍 Media files preview in WhatsApp

Sometimes, WhatsApp integration didn’t preview photos, videos, and audio files in conversations with customers. We have fixed this, and now all media files in dialogues are displayed correctly. You can also send and receive files without issues.

📍 Fixed access permissions for users

Previously, access permissions for dealing with communication channels were distributed incorrectly occasionally. We have fixed this, and now users only see the deals to which the administrator has granted them access.

To check this, log in to your Umnico Personal Account under the administrator account. Go to the “Settings” → “Operators” section. Make sure the operator has correctly set permissions.

📍 Outbox syncing for Email integration

At the request of some of our clients, we have added a new functionality to email integration by setting up synchronization of not only incoming but also sent messages. From now on, email messages sent to clients via Umnico are also gathered in the Sent folder in your email service connected to Umnico Inbox.

📍 Avito and amoCRM integration improved

Previously, Avito and amoCRM integration didn’t show a preview of an ad in a Deal card that a customer wrote regarding. We have fixed this, now Deal cards have a clickable link to the ad that interests a client. The update is available automatically, you do not need to set up the integration again.

📍 Improved VoIP-telephony

We continue to improve our VoIP telephony. Now, users can start a call by simply pressing “Enter” if the phone number has already been entered.

In addition, we have changed the location of the webphone that appears during an incoming call. Previously, when a call came in, the webphone was displayed strictly in the center of the screen, which caused inconvenience to some users. We have fixed this: the webphone remains where a user has put it and does not block the working space.

We’ve also added a link to the “My Team” screen in the webphone. If there are no operators, then you can follow the link and the “Operators” section will open, where you can add new ones.

Feel free to give new features a try in your Umnico account.

Among the updates we have been working on lately:

📍 “Visitors” section

Previously, Umnico Inbox users who were not administrators did not have access to the “Visitors” section. Now you can configure employee access rights to this section. Log into Umnico through your administrator account and change the access rights settings in the “Operators” section.

📍 Webphone call list

We recently added integration with Mango, Novofon, Uiscom, Zadarma, and others. Users who connected several integrations at once saw a list of calls in Webphone, a virtual phone integrated with Umnico, but could not find out through which service a specific call came. We have improved the functionality, now when you hover over a number in the call history, you can see through which telephony it was made. Telephony is also displayed during an incoming call.

📍 Read status in email

Previously, operators were unable to change the status of a conversation in email integration to “unread.” We have expanded the functionality and added a “read/unread” icon. Now you can easily mark any dialogue as unread so you can return to it later.

📍 Entering a number in Webphone

In the telephony’s previous version, users could not reach the client if they entered his number with spaces. Now you can enter a number either without spaces or with spaces and the webphone will understand the number and connect you with the client.

All updates are already available in your Umnico account.

We are constantly working to improve the functionality of Umnico. Here are all the latest updates:

📍 Updated Bitrix24 integration

Previously, outgoing messages sent from Umnico or through external API were not displayed in Open Lines. We have fixed this, and now all outgoing messages are displayed correctly in Bitrix24, making communication even more transparent and efficient.

📍 Revised ‘Reach out first’ feature in Bitrix24

In the previous version of Bitrix24 integration, if you wanted to message a client from a deal in the CRM, you could only see the number of the first contact. We’ve added the ability to display all available numbers to the ‘Reach out first’ feature. Now it is easier to contact the client.

📍 Improvements to the ‘Reach out first’ feature in amoCRM

Fixed the issue of phone numbers used for reaching out to clients being not saved in the Umnico’s user settings for amoCRM. Now, all numbers are saved correctly. The update is already available to amoCRM users. There is no need to reconnect or reinstall anything.

📍 Updated Telegram Personal integration

Previously, it was not possible to switch to a conversation with a client in the Telegram Personal integration if the client's name was not specified. Now, the transition from the "Tasks" happens instantly, even if the client’s name is not set, facilitating the communication process.

📍 Reconnection of WhatsApp Business API

We have added the ability to quickly reconnect the WhatsApp Business integration using the official mechanism without losing the history of customer conversations through the channel. Now you can quickly update the connection in your personal account, and all data will be saved in Umnico.

📍 ‘Users’ filter

Some admins have encountered a problem when the list of users did not display when configuring “Call distribution” triggers. We have fixed this and now the list of users is displayed correctly for everyone, so you can easily set up the automatic distribution of inquiries among your staff.

All of the updates are already available in Umnico, no extra setting up required.

Let’s start the week with an overview of the new functionality available in Umnico.

📍 Displaying the total number of chats in pipeline stages

Previously, in each sales pipeline stage, you could only see the number of conversations displayed at the moment. With each scroll, the number changed, and you could only manually count the total number of conversations at a particular stage. We have fixed this and now the total number of conversations is displayed in each sales pipeline stage.

📍 Deleted tags retained in history

Before this day, if you deleted a tag, it disappeared from the correspondence history. Now all previously applied tags are saved in conversations, even those that you do not use and have deleted from the list.

📍 Make a call by clicking on a phone number

We recently added VoIP Telephony to Umnico, but call icons and phone numbers were inactive. We have improved it, and now you can repeat your call and call back a client by clicking on their number or icon in call history.

📍 Citation draft

Umnico allows you to quote a specific message when responding to a customer. Early, if you started responding to a message but switched to another conversation, the text binding to the quoted message was lost. We have fixed this and now the citation draft is saved even if you switch between conversations.

Feel free to check all of those updates in your Umnico account.

We are constantly improving Umnico to make your communication experience better. Here are the essential updates from the latest release:

📍 A new chat filter is added, which allows to find chats by the date of the last message and by the date of the inquiry creation. This will make finding specific conversations and applying bulk actions easier.

📍 We’ve also seriously improved the performance of the Telegram bot integration, fixing slow-downs and incorrect displaying of messages. You will no longer experience an error or a delay when loading your message history.

📍 The setup process for Bitrix24 and amoCRM integrations with Umnico has become even easier. Now you can quickly set up a new communication channel in the “Integrations” section by clicking “Connect new accounts” in the Umnico widget right in the CRM system. This will save time and resources.

📍 Changing the status of an inquiry from the “New chats” section automatically moves it to the “My chats” or “Archive” sections, depending on the selected status. This additionally reduces manual routine.

📍 Notification when reaching WhatsApp Business API session limit. If a user tries to start a new conversation through WhatsApp Business and has no paid sessions left, the system will show a warning and automatically offer a link to purchase more WhatsApp Business sessions.

Give a new version a try by login into your Umnico account.

We are pleased to present the beta version of our business phone solution, which will allow you to establish reliable and convenient voice-based customer communication, along with texts — all in a single Umnico window.

Benefits of Umnico VoIP telephony:

• Stable connection and full compatibility with any cloud PBX, including Mango, Novofon, Uiscom, Zadarma, and others.
• Instant incoming and outgoing calls in Umnico Inbox.
• Flexible distribution of incoming calls among agents.
• Call records are saved in client cards for communication personalization.
• Call forwarding to other numbers.

You can start using a VoIP phone in Umnico today, completely free of charge! Connect a SIP line in your Umnico account right now.

We keep improving our platform to make your customer communication more convenient and efficient.

📍 This is something you asked us a lot: we add more customization for Umnico Live Chat. Now you can turn off the branding (hide Umnico logo) in the chat widget on your website. This feature is already available in your account. Go to the Live Chat settings to check how the widget appears with and without the logo.

Such option is chargeable, and you can subscribe to it for 1/3/6/12/24 months to remove the logo from all of your chat widgets at once. The longer the term — the higher the discount. New customers can try out the feature for free during a trial period.

📍 Improved button support in Telegram. In Umnico, you can connect a Telegram bot and send button click signals via API. Previously, it was impossible to see whether your customers clicked on a button or wrote a message themselves. Now, the dialogue interface displays which button the user has clicked on.

📍 Better support for integrations with third-party business apps. Facebook API works even more stable.

📍 Additional user removal interface improvement and some occasional errors fixing. Now when you remove one of your sales rep / agent or an integration, a pop-up message appears with details, and after a few moments, the information on the Settings page is updated.

We’ve also fixed several minor bugs, and improved security and performance.

All new features are already available in your Umnico account, fill free to review them right now.