How to set up the service and connect the necessary communication channels?

Sign up by providing your contact details and the organization name, connect the social media and instant messengers you need, and then invite your employees. All this takes no more than 5 minutes.

How long does it take to learn the CRM system and Umnico message aggregator?

Using Umnico is as easy as using your phone. Our service interface is intuitive and easy to understand. Its functions can be mastered in just a few minutes. If you encounter any challenges, our specialists are there to assist you.

Can the service increase sales and improve customer support?

Definitely yes. By simplifying and systematizing many routine processes, the flow of customers bringing a transaction to completion will certainly increase. In the same way, the support process for existing customers can be improved.

Can Umnico be integrated with other CRMs and applications?

Yes. Umnico offers over 20 ready-to-use integrations with messengers, social media, CRM systems, and other services. The number of services to connect is constantly increasing. It is possible to implement individual integration with any system, solving most of the communication tasks of small and medium-sized businesses.

Does Umnico have official integration with messengers and social media?

Our CRM uses an official solution to integrate with popular messengers and other communication channels without exposing your accounts to the risk of being blocked.

One Social CRM to work with all social media and messengers

Social Customer Relationship Management

Engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place. Check out all the features for free.

Save money and time

Umnico’s intuitive interface combines the functions of a messaging aggregator with small business CRM capabilities

Chat without limits

Connect multiple accounts, send messages and attachments easily

Drive sales with the pipeline

Convert customer inquiries into sales by sorting leads and analyzing your employees’ performance

Capture leads and manage lasting customer relationships with CRM

Connect your social media profiles and store the whole customer conversation history and other records in CRM, so it’s always at your team’s fingertips. Add notes to client profiles, such as the best time to reach them or details from offline conversations, as well as personal and corporate information.

Chat on 25+ social media and messaging platforms within one Social CRM

Receive messages from Facebook, Instagram, WhatsApp, Telegram, VKontakte, and other social media instantly. Manage support tickets in a single window, close more deals, and make your customer support process more client-oriented. Umnico’s Social CRM has an intuitive interface that allows you to structure and manage conversations with an unlimited number of clients without expanding your sales team.

Chat in 20 social media and messengers at once

Leverage digital pipeline to convert inquiries into deals

Take advantage of the virtual Kanban-style board with cards built-in to Umnico to improve your sales and customer support. Determine all stages of the customer journey, from a first inquiry to another purchase, develop an effective lead nurturing process by creating tasks and setting assignees. Such a sales funnel can be easily customized for any business requirements.

Test all Umnico features for free and with no restrictions

Try it now

Automatic inquiries distribution and chat bot in Umnico

Automate customer communication and engage clients with automated messaging

Process inquiries more effectively and increase sales conversion by automating the distribution of incoming leads from several instant messengers and social media accounts among your team, using auto-replies and status updates. Leverage chatbot capabilities to answer common customer questions and solve typical issues.

Improve your conversion rate with mass messaging

Engage your existing prospect database with targeted marketing campaigns through social media. Reach out to customers first and conduct bulk messaging with significantly high open rate via instant messages channels, without wasting money on inefficient email and expensive SMS text blasting.

Leverage analytics dashboard and get actionable insights

Keep track of every team members' conversation history for evaluation and training purposes, check their average response time and export data for further analysis. Improve your social commerce strategy by making data-driven decisions.

Umnico — Social CRM for messengers is also available on phones, allowing you to process customer requests anywhere and anytime using a mobile application for iOS and Android.

Engage with more customers and partners by reducing response time

Save call and chat records within CRM for further personalization and quality assurance

Sell on social media in a more structured and efficient way

Create and classify client base in just a few clicks

Never miss messages from clients and forget about arrangements

Analyze and monitor your sales reps’ activity

Engage your customers on social media and messengers in a systematic way by setting up work through Umnico in minutes

Start for free

Set your own rate and pay only for the options you need

Umnico’s Social CRM pricing is based on the number of channels and integrations, the subscription period, and the number of users.

from $5.2 per month

Try all the functions for free or set your own rate.

Design your rate Try for free

“Umnico provides us with full control over the correspondence between employees and clients at our company”

Vladislav Tikhonov, Mojito Management Company

“Our conversion rates have gone up. The request processing has become more transparent and simple”

Robert Movsesyan, Doors Jaguar

“We successfully use Umnico to aggregate patient requests from instant messengers and social media”

Dmitry Slipets, Paracelsus Medical Center

How to set up the service and connect the necessary communication channels?: Sign up by providing your contact details and the organization name, connect the social media and instant messengers you need, and then invite your employees. All this takes no more than 5 minutes.
How long does it take to learn the CRM system and Umnico message aggregator?: Using Umnico is as easy as using your phone. Our service interface is intuitive and easy to understand. Its functions can be mastered in just a few minutes. If you encounter any challenges, our specialists are there to assist you.
Can the service increase sales and improve customer support?: Definitely yes. By simplifying and systematizing many routine processes, the flow of customers bringing a transaction to completion will certainly increase. In the same way, the support process for existing customers can be improved.
Can Umnico be integrated with other CRMs and applications?: Yes. Umnico offers over 20 ready-to-use integrations with messengers, social media, CRM systems, and other services. The number of services to connect is constantly increasing. It is possible to implement individual integration with any system, solving most of the communication tasks of small and medium-sized businesses.
Does Umnico have official integration with messengers and social media?: Our CRM uses an official solution to integrate with popular messengers and other communication channels without exposing your accounts to the risk of being blocked.

Want to know more about Umnico or talk to support?

Submit a contact request — our support agent will get back to you shortly.