- What is the difference between WhatsApp Business App and WhatsApp Business API?
- WhatsApp Business App is a customer service app for smartphones. It is suitable for entrepreneurs and small businesses. The app supports only one operator.
- Can I test WhatsApp functionality?
- Yes, Umnico provides a free trial period for new users with full access, including WhatsApp integration. You can also get advice on how to use the API without any restrictions.
- Is it possible to integrate WhatsApp with CRM for free?
- Yes. Some popular CRM systems offer WhatsApp messenger integration as part of its boxed solution. However, the functionality of such integrations is limited and WABA is not supported. Umnico communication platform not only allows you to connect with customers via WhatsApp, but also be the first to send instant messengers, remind of agreements, exchange documents, and use templates for quick responses. Umnico service requires a subscription, the cost of which is negligible compared to the prospects for business revenue growth.
- Is there support for WhatsApp group chats?
- Yes, you can communicate with clients and colleagues in group chats. Umnico also has access sharing so that your employees can only see group chats with their customers.
- Do I need a specialist to set up integration with WhatsApp?
- WhatsApp integration with popular CRMs can be set up by any employee who has the required access rights in a few steps. However, integration of the messenger with your own business app through Umnico API requires a programmer. Our experts will be glad to help set up WhatsApp integration through API.
- What are the reasons for WhatsApp Business account suspension?
- Common reasons for blocking are: - Spam complaints from users. As a rule, 3 complaints are enough to suspend an account . - Work from a newly registered WhatsApp number. Umnico recommends that you start working with numbers that have been registered in WhatsApp for a long time. - Bulk messaging with more than 5-10 messages per minute or more than 2,000 messages per day. - Links in messages increase the risks of suspension. - Working in WhatsApp on a device that had previous account locks. - No incoming messages. The more messages you receive, the lower the risk of account suspension. - Sending the same message to all users. Use personalization, set up automatic substitution of the recipient's name in the message text.
- What should I do if my WhatsApp account is suspended?
- If your WhatsApp account is suspended, contact WhatsApp support directly to learn more about the reason for suspension and the possibility to remove it.