Take full advantage of the official VKontakte integration with CRM to reach out to customers and increase sales. Reply to messages and all kinds of comments in VKontakte directly from your CRM or Umnico chat center.
VKontakte API or application programming interface for VK is a tool that simplifies the programming of apps that exchange data with vk.com databases using http requests to the platform’s server.
VKontakte integration is required to generate requests and process comments from clients coming from the social network within a familiar business environment, such as amoCRM, Bitrix24, or your own system.
Umnico API for VKontakte integration allows companies to communicate with customers simultaneously on several social media platforms and process all messages in a single interface, improving inquiry processing performance and customer satisfaction.
Umnico’s stable integration with VKontakte allows you to use the functionality of a VKontakte business account without limits and risks of suspension. Customer inquiries from VKontakte go straight to the CRM or your business application. Workflow becomes more convenient, which improves the quality of customer service.
Work as a team by assigning a message to other operators. Use the built-in dialogue analytics to evaluate the effectiveness of each employee and company’s communication performance.
Create templated answers to frequently asked questions from VKontakte users. Use hotkeys to speed up the processing of client inquiries.
Store and manage all correspondence with clients in Umnico or the CRM of your choice. Employees no longer need to know a password to the company’s account on the social media, and new operators can be added or removed directly from Umnico in a couple of clicks.
Respond to customer inquiries and manage group chats directly in amoCRM and Bitrix24 with VKontakte API provided by Umnico. You can also add VKontakte functionality to any other CRM system or application.
Combine all dialogues from social media and instant messengers (WhatsApp, Telegram, Facebook and Instagram) in a single interface. This will allow you to control correspondence with customers, improve sales efficiency and customer support quality.
The functionality of VKontakte can be connected in a few clicks. For this, you need to register with Umnico and choose your group in VKontakte for integration.
Full support on setting up VKontakte integration is included in the cost of subscription.
«We successfully use Umnico to aggregate patient requests from instant messengers and social media»
«We’ve taken full control over all customer inquiries, and they are no longer lost when switching between messengers. It’s become clear who exactly answered whom»
