Collect and distribute inquiries, respond to messages and comments of a billion Facebook audience in a single Umnico interface or a popular CRM system of your choice.
Facebook integration extends the capabilities of your business application or CRM system by adding the functionality of the most popular social media in the world. Facebook integration with CRM helps businesses to generate leads, communicate with customers and process comments from social media users in a familiar environment, such as Umnico Inbox messaging platform, amoCRM, Bitrix24, or any other business system.
Umnico’s omnichannel platform helps businesses to communicate with customers across multiple Facebook accounts and social media simultaneously by displaying all chats in a single window. Also, Umnico allows businesses to speed up requests processing and improve their conversion rate, without hiring new staff and increasing marketing spending.
The official Facebook integration set allows you to use the key functionality of Facebook for business without the risk of account suspension or traffic restrictions. Customer inquiries from Facebook go straight to your CRM or business application. This makes interacting with a huge social media audience easier, which significantly improves the quality of customer communication.
Receive inquiries and customer messages from multiple Facebook business pages in Umnico, then distribute chats and leads among sales and customer support staff. Track the status of each inquiry, watch the response time of operators. You will be able to track the quality of responses for every employee.
Set up automatic replies to imminently answer incoming messages on Facebook Messenger, along with other communication channels. Auto-replies can be triggered when the first message from a client is received (as a greeting) and when the client’s status is changed, for example, when the inquiry is moving between stages of the sales pipeline. Your business will always be in touch with your clients, even when you are resting or sleeping.
View and respond to all comments left by customers under posts, including ads. You can respond to a client directly via Facebook Messenger. Create answer templates to frequently asked questions and use hotkeys to decrease response time. Not a single customer inquiry or question on Facebook is left unanswered.
Process leads from social media by receiving inquiries from Facebook Leads directly to Umnico Inbox — an omnichannel messaging platform. Distribute leads among employees, move them through the sales funnel, and track their statuses. Built-in chat analytics helps to evaluate the effectiveness of each employee and the entire team. Converting inquiries into sales will become faster and easier.
Communicate with clients, process inquiries, and respond to Facebook users’ comments directly in amoCRM or Bitrix24 with pre-built integrations. Umnico API can also add all available Facebook functionality to any other CRM system or application.
You can also collect all chats from social media and instant messengers (WhatsApp, Telegram, and Instagram) in a single widget window, which allows better control over customer communication, increases conversion of conversations into deals and improves customer support quality.
You can start working with messages from Facebook, processing comments under posts, and collecting information from forms in a few clicks. Just register with Umnico and specify your Facebook page during the setup of the integration.
Facebook Messenger, Facebook Comments and Facebook Leads integrations with Umnico are completely free, as well as messaging on the platform. There are no limits on traffic, number of messages and shared files.
With a premium subscription, you can connect other popular instant messengers and social media to the platform.
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“Umnico’s easy-to-use and comprehensible interface makes it nearly impossible to lose clients”
“After setting up Facebook integration through Umnico, the speed of leads’ processing improved threefold”
