Bitrix24 integration update
We continue to improve the functionality of integrating between Bitrix24 and Umnico. Here are some latest updates:
📍 “Reach out first” function improvement in the Umnico widget for Bitrix24
We have improved the “Reach out first” functionality from the Umnico widget. Now, when you use the widget to start a new chat, deals are automatically created in Bitrix24, and outgoing messages are recorded in the Open lines so that you are always in the context of correspondence with your clients.
📍 Duplication of Bitrix24 integration caused by the API token resaving is eliminated
In the previous version of the platform, each time the Umnico API token was saved in the Bitrix24 settings, duplicate integration records were created in the Umnico personal account. We have improved the algorithms for processing integration connection events. The API token is now saved correctly.
📍 The extended error notification when connecting Umnico integration with Bitrix24
A detailed description of the error is added when the API key is entered incorrectly. Previously, users did not understand why the integration was not connecting - the system showed a standard “Connection Error” notification. Now the system displays an accurate description of the error, which will help you fix the settings faster and avoid errors in the future.
You can review the updated version of the omnichannel communication platform right now in your Umnico account.